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Starlink Customer Success Manager, Latin America

SpaceX· Starlink Enterprise Sales & Account Management
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Hawthorne, CAfull-timePosted 1w ago

About the role

Starlink Customer Success Manager, Latin America is an individual contributor role responsible for owning Latin America accounts from contract signature through onboarding, activation, and long-term growth, ensuring revenue, activation, and account health.

Responsibilities

  • Own assigned Latin America accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
  • Hit revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip
  • Keep internal systems current so account status, risk, and opportunity are visible in one place
  • Monitor account health—including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship—to prevent delayed cash or churn
  • Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery
  • Build account plans that define current state, a healthy account, and the next dollar of revenue
  • Identify expansion, additional sites or kits, and new ways customers can use Starlink
  • Facilitate leadership business reviews that connect Starlink performance to customer results
  • Forecast retention and revenue for the book so leadership can plan against a real number
  • Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts
  • Help shape how we operate in Latin America, including country-level priorities, onboarding, and getting paid
  • Document processes that support expansion and scaling of the business

Qualifications

  • Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role
  • 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery
  • 5+ years supporting customers on a technical product or service
  • Professional fluency in Spanish (written and spoken)

Skills

Required:Account managementCustomer successCommunication with executives, operators, and finance
Last updated Oct 14, 2026. Interested? Apply on the company site.

About SpaceX

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