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Senior Staff Program Lead, Cloud Engineering Operations

Crusoe· Cloud Engineering
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San Francisco, CA - US, Sunnyvale, CA - US$230k - $280kFull-timePosted 1w ago

About the role

Lead Engineering Operations for Crusoe's Cloud Engineering organization, owning standing programs (SLOs, incident follow-up, change safety, capacity delivery tracking, operational data) and building systems for weekly executive reviews. Start as a solo contributor, shaping the function’s growth, cadence, and operating system to ensure on-time delivery and reliable customer outcomes.

Responsibilities

  • Own the standing Engineering Operations programs: SLO/SLI definition and attainment, incident management and follow-up, change safety (change policy, maintenance readiness, and pre-production checks), capacity delivery tracking, and operational data.
  • Define and track the metrics that show how the org runs, grows, builds, and enables itself: usable capacity, SLO attainment, MTTD and MTTR, customer-found incidents, on-time capacity delivery, milestone slip, change failure rate, follow-up closure rate, and change policy compliance.
  • Partner with engineering, SRE, data engineering, and product to keep operational data accurate, with one source of truth for each metric.
  • Partner with engineering, TPM, product, SRE, data scientists, customer success, and data center operations to ensure operations run smoothly across all functional areas.
  • Work toward a single pane of glass that makes the operational health of the organization easy to understand at a glance.
  • Own the weekly executive Engineering Operations review: build the systems, data, and pre-reads that feed it, and make sure every risk on the page has an owner, a date, and a next step.
  • Run the weekly operations planning forum, and partner with Product on a monthly business review that ties operational health to customer outcomes.
  • Make ownership explicit: clear accountable owners, swimlanes, and articulated outcomes for every program and metric.
  • Hold teams to what they committed. Drive incident follow-ups, overdue actions, and slipping milestones to closure, and escalate fast when an owner can't fix the problem alone.
  • Operate as an individual contributor first: prove out the programs, metrics, and cadence before asking for headcount.
  • Make the case for more capacity as scope outgrows one person, then help hire and onboard the people who join the function.
  • Own the evolution of the operating system itself, not just the programs inside it: retire process that no longer earns its cost, and keep the overhead on engineering teams as low as possible.

Qualifications

  • 10+ years in software engineering, SRE, technical program management, or a technical product role, close enough to production systems to know what an SLO breach actually means.
  • A track record of leading org-wide programs at the staff level or above, and of driving accountability across senior engineering leaders without formal authority.
  • Comfortable starting as a team of one: you don't need a team in place to start driving impact, and you know when the case for headcount is real versus premature.
  • You've operated in high-growth infrastructure environments where processes are still being built; ambiguity doesn't paralyze you.
  • You're a natural coordinator who works across teams without formal authority. Engineering, SRE, and product leads trust you because you follow through.
  • You can turn messy, multi-source data into a clear picture of organizational health, and you know how to pick the few metrics that drive decisions over the many that fill dashboards.
  • You've designed operating rhythms (weekly reviews, business reviews, incident reviews) that leaders actually use, and you keep them light for the teams that feed them.
  • Scrappy, low-ego, high-drive. You build the program and tooling yourself when it doesn't exist yet, and you care more about the outcome than the credit.

Skills

Required:SLO/SLI definition and attainmentIncident management and follow-upChange safety and policyData storytelling and metrics

Benefits

  • Competitive compensation and equity packages
  • Restricted Stock Units
  • Paid time off, paid holidays & leave of absence programs
  • Comprehensive health, dental & vision insurance
  • Employer contributions to HSA account
  • Paid parental leave
  • Paid life insurance, short-term and long-term disability
  • Professional development & tuition reimbursement
  • Mental health & wellness support
  • Commuter benefits (parking & transit)
  • Cell phone stipend
  • 401(k) Retirement plan with company match up to 4% of salary
  • Volunteer time off
  • Global travel insurance & emergency assistance
  • Daily meals allowance
  • Additional perks & programs specific to location
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Crusoe

The AI factory company | Renewable-powered AI infrastructure

Crusoe provides next-gen AI infrastructure and cloud compute using an energy-first approach. Deploy AI workloads at scale with reliable performance and 24/7 support.

AI infrastructureData centersEdge computingGPU computingRenewable energycloud computeenergy-first approachsetter-30
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