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Staff Customer Operations Manager

Crusoe· Cloud Go-To-Market (GTM)
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Sunnyvale, CA - US, Bellevue, WA - US, San Francisco, CA - US$170k - $190k + equity + bonusFull-timePosted 1w ago

About the role

Lead Crusoe's customer feedback ecosystem to shape strategy and operations, unify customer/market signals, monitor competitive landscape, and deliver evidence-backed recommendations to executive leadership. Connect intelligence to business outcomes across AI model evolution, GPU demand, and Managed Intelligence offerings; prepare executive updates; influence Product and Engineering planning; and build the business case for customer experience investments.

Responsibilities

  • Design and scale the systems that capture, triage, and route customer feedback, including the taxonomy, quality standards, and a central repository of customer evidence
  • Own executive update cadences for Cloud Leadership, including the quarterly Voice of Customer executive briefing and Monthly Business Reviews, tracking wins, customer experience signals, and operational updates across the CX team
  • Identify where Crusoe should invest in the customer experience based on customer demand, market analysis, and cost to serve
  • Advocate for customers in Product and Engineering planning with evidence-based insights, and track the lifecycle of each request from intake through prioritization, delivery, and adoption
  • Build the business case for new service offerings and lead their incubation through launch
  • Support go-to-market teams with account reviews, customer-specific analysis, and targeted research
  • Maintain a comprehensive view of Crusoe's customers, covering segmentation, adoption, and infrastructure footprint, and flag risks such as churn, along with expansion opportunities and behavioral shifts, to account teams
  • Monitor competing GPU cloud and inference platforms, including product releases, pricing, and service commitments
  • Track AI models across their lifecycle, from frontier and open-weight releases through fine-tuning, serving, and retirement, and map which models and workloads customers train and serve on Crusoe
  • Explain what model shifts, such as new architectures, longer context windows, lower-precision formats, and new inference engines, mean for GPU demand, Managed Inference offerings, and account risk

Qualifications

  • 8+ years in customer operations, Voice of Customer, CX or product strategy, or consulting, translating customer feedback into operational changes
  • Technical fluency in AI platforms, cloud infrastructure, or developer tooling, with the ability to read technical documentation, support tickets, and release notes
  • Ability to separate true technical differentiation from marketing claims
  • Strong executive writing skills for memos, briefs, and recommendations
  • Proven ability to influence without direct authority
  • Comfortable building operating frameworks and processes in ambiguous environments
  • Hands-on experience prototyping and operationalizing workflows with AI tools
  • Experience at an AI lab, GPU cloud, hyperscaler, or inference platform
  • Background in building competitive intelligence or Voice of Customer programs
  • Skill in translating technical insights into a business case

Skills

Required:Customer operations leadershipExecutive communicationData-driven decision making

Benefits

  • Competitive compensation and equity packages
  • Restricted Stock Units
  • Paid time off, paid holidays & leave of absence programs
  • Comprehensive health, dental & vision insurance
  • Employer contributions to HSA account
  • Paid parental leave
  • Paid life insurance, short-term and long-term disability
  • Professional development & tuition reimbursement
  • Mental health & wellness support
  • Commuter benefits (parking & transit)
  • Cell phone stipend
  • 401(k) Retirement plan with company match up to 4% of salary
  • Volunteer time off
  • Global travel insurance & emergency assistance
  • Daily meals allowance
  • Additional perks & programs specific to location
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Crusoe

The AI factory company | Renewable-powered AI infrastructure

Crusoe provides next-gen AI infrastructure and cloud compute using an energy-first approach. Deploy AI workloads at scale with reliable performance and 24/7 support.

AI infrastructureData centersEdge computingGPU computingRenewable energycloud computeenergy-first approachsetter-30
Company profileWebsite

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