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IT Manager

OpenRouter· IT & Security
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New York, NY$200k - $225kFull-timePosted 1w ago

About the role

IT Manager responsible for onsite NYC office operations and global IT support, including meeting tech, network, access control, device provisioning, and user support; reports to Head of IT & Security and governs the day-to-day IT and security infrastructure.

Responsibilities

  • Stand up and run meeting tech: Zoom Rooms in every conference room and the All Hands space, plus digital displays throughout the office.
  • Own the Ubiquiti network, wifi, and internet, from deployment through uptime.
  • Own badge access for employees, visitor badge issuance, and access logs.
  • Deploy and maintain desk setups: monitors, docks, cables, peripherals, and ergonomic equipment.
  • Provide fast, friendly walk-up support to in-office employees and remote support for the global workforce.
  • Coordinate with Workplace Operations on the build-out, moves, and anywhere facilities and tech overlap.
  • Partner with People on onboarding and offboarding for employees and contractors, so access starts on day one and ends on the last.
  • Administer SSO and MDM, handle access change requests, and own MacBook configuration and fleet standards.
  • Support the daily stack: Slack, Zoom, Google Workspace, and everything else people actually use.

Qualifications

  • Several years in hands-on IT operations.
  • Real experience standing up office tech, not just maintaining it: AV and conference rooms, enterprise networking (Ubiquiti a plus), and physical access control.
  • Admin-level fluency with SSO and MDM on a Mac-first fleet.
  • Experience hiring and managing outsourced vendors: MSPs, AV installers, ISPs, network and wifi specialists, and hardware suppliers.
  • Clear, proactive communication, whether explaining a network cutover to leadership or guiding a new hire through their first login.
  • Empathy for users and ability to balance support with business needs.
  • Strong work ethic and willingness to move quickly to support the team.
  • Calm under pressure (e.g., All Hands screen issue).
  • Problem-solving with documentation, scripting, or standardization to prevent repeat issues.

Skills

Required:AV and conference room setupUbiquiti networkingSSO and MDM administration

Benefits

  • Offers Equity
Last updated Oct 15, 2026. Interested? Apply on the company site.
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About OpenRouter

The Unified Interface For LLMs

A router for LLMs and other AI models

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