← All roles

Manager, Customer Success - Pub Sec

UiPath· Sales Support
Apply on company site
Remote$144k - $200kFull-timePosted 1w ago

About the role

Senior manager role leading and scaling Customer Success and Technical Account Managers for Federal Civilian accounts, driving portfolio performance, risk management, and cross-functional collaboration across Sales, Product, and GTM.

Responsibilities

  • Own and drive portfolio-level performance metrics including renewals, expansion, adoption, and customer health
  • Proactively identify and reduce systematic risk across the customer lifecycle
  • Operate with data-driven rigor using forecasting, probabilities, and path-to-plan analysis
  • Tie customer adoption directly to measurable revenue impact and business outcomes
  • Player-Coach: own success for marquee accounts
  • Serve as a strategic partner across Sales, Product, and Go-To-Market teams
  • Build and maintain cross-functional influence across the organization
  • Collaborate on deal construction and commercial activity
  • Drive alignment between customer success strategies and broader GTM initiatives
  • Build and scale high-performing Customer Success and Technical Account Managers
  • Provide coaching and mentorship to team members
  • Model accountability and ownership culture
  • Establish and communicate what good looks like across the organization
  • Champion customer- and team-oriented culture
  • Drive operational rigor and discipline across service delivery
  • Establish and maintain key operational standards
  • Transform individual execution into packaged plays and new standards
  • Ensure clear communication across stakeholders

Qualifications

  • Previous experience with formal people management and team leadership
  • Authorized to work in the United States
  • Proven track record in portfolio impact including renewals, saves, and adoption metrics
  • Experience with deal construction and commercial activity
  • Established cross-functional influence across Sales, Product, and GTM organizations
  • Strong interpersonal, coaching, and mentorship skills
  • Entrepreneurial mindset with tenacious execution capabilities
  • Articulate and consistent communication style
  • Customer- and team-oriented approach with ability to champion culture

Skills

Required:Portfolio managementCross-functional collaboration
Last updated Oct 15, 2026. Interested? Apply on the company site.

About UiPath

Empower your business with UiPath automation platform. Leverage agentic automation to drive AI transformation, streamline workflows, and boost productivity.

Empower your business with UiPath automation platform. Leverage agentic automation to drive AI transformation, streamline workflows, and boost productivity.

RPAAutomationAIPlatformEnterprise
Company profileWebsite

More open roles at UiPath