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Strategic Program Manager, Focus Accounts (DACH Region)

UiPath· Sales Support
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Hybrid (Bucharest)Full-timePosted 1w ago

About the role

Senior program leader responsible for post-implementation success across UiPath's strategic accounts in the DACH region, overseeing Professional Services, Partners and Customer Engineering as one program to deliver scaled, measurable business outcomes.

Responsibilities

  • Act as the customer's primary counterpart for the overall automation program, from the program lead and CoE up to executive sponsors
  • Run the program governance cadence with the customer: steering committees, program reviews, QBRs and executive alignment
  • Build a joint program roadmap with the customer and keep it aligned with their business priorities and UiPath's product direction
  • Escalate and resolve delivery, adoption or relationship risks early, bringing in the right UiPath leaders when needed
  • Own the end-to-end view of all Professional Services delivery on your accounts: scope, timelines, budgets, resourcing and quality across every active SoW
  • Work with PS project managers, solution architects and engineers to ensure on-time, on-budget delivery
  • Manage the handover from implementation into Day 2 operations, so that delivered solutions are adopted, run stably and scale
  • Prioritize across workstreams and resolve conflicts on scope, dependencies and capacity
  • Coordinate a federated setup with multiple operating entities, a central CoE or shared service center, and different delivery and support models
  • Align implementation partners and system integrators with UiPath's delivery approach and the customer's governance
  • Create one transparent view of status, risks and decisions across entities, regions and partners
  • Track SoW budgets and burn, license consumption and prepaid credits, and act early on underuse or expiry
  • Spot scope changes and new needs and bring them to the Account Executive as qualified opportunities
  • Support renewal readiness by documenting delivered value and open commitments
  • Define and track program success metrics: on-time and on-budget delivery, use cases in production, consumption, adoption, value realized and customer satisfaction
  • Report program status, results and risks to the customer and to UiPath leadership in a clear, consistent format
  • Share customer insights and lessons learned with Product, Engineering, PS and Sales to shape wider decisions

Qualifications

  • 8+ years in enterprise program management, professional services delivery or customer success leadership, ideally in B2B software or SaaS
  • A track record of leading complex, customer-facing programs with multiple workstreams, budgets and stakeholders, from implementation through to scaled operations
  • Experience overseeing professional services or consulting delivery: SoWs, budgets, resourcing, quality and change control
  • Experience in multi-entity or global organizations, coordinating operating entities, shared service centers and implementation partners
  • Credibility with senior customer stakeholders, including C-level and executive sponsors, and the confidence to run steering committees
  • Solid understanding of the customer lifecycle: implementation, adoption, value realization, renewal and expansion
  • Strong analytical skills and the ability to use data to show progress and business impact
  • Familiarity with automation, AI or enterprise platforms, enough to engage credibly with architects and CoE teams
  • Excellent communication and stakeholder management skills, and comfort in fast-paced, ambiguous environments.

Skills

Required:Enterprise program managementProfessional services deliveryMulti-entity/global coordinationStakeholder management

Benefits

  • Nice to have: Background in consulting or Big 4 delivery
  • Nice to have: Certification in PMP, PRINCE2 or SAFe
  • Nice to have: Experience with Salesforce, program management tools (Smartsheet, Jira or Asana) and CS platforms (Gainsight)
Last updated Oct 15, 2026. Interested? Apply on the company site.

About UiPath

Empower your business with UiPath automation platform. Leverage agentic automation to drive AI transformation, streamline workflows, and boost productivity.

Empower your business with UiPath automation platform. Leverage agentic automation to drive AI transformation, streamline workflows, and boost productivity.

RPAAutomationAIPlatformEnterprise
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