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Senior Manager, GTM Customer Recruiting

MongoDB· GTM / Customer Recruiting
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Hybrid (North America & Europe)$104k - $204kFull-timePosted 1w ago

About the role

Senior Manager leading a customer-facing recruiting team across North America and EMEA, serving as a talent advisor to senior executives and ensuring high-execution talent delivery across Customer Success, Solutions Consulting, Professional Services, and Technical Services.

Responsibilities

  • Lead a high-performing regional team of recruiters in North America while providing leadership through a regional team leader in EMEA
  • Build an environment of high accountability and ownership, coaching recruiters to solve complex problems, develop independent judgment, and present data-backed recommendations
  • Drive operational consistency, pipeline health, and high execution standards across all supported technical and customer-facing business units
  • Serve as the primary talent consultant to SVP and C-suite leaders across Customer Success, Solutions Consulting, Professional Services, and Technical Services
  • Synthesize recruitment metrics, market trends, and talent pipelines into clear executive summaries and actionable hiring strategies
  • Partner with regional talent leaders in APAC to maintain comprehensive global visibility and present a unified recruiting narrative to global executive stakeholders
  • Transition recruiting from a transactional service model into a strategic talent partnership that elevates overall quality of hire and long-term organizational design
  • Collaborate closely with GTM recruiting peers to share capacity, balance resources across sales and customer functions, and eliminate single points of failure
  • Own workforce planning, capacity modeling, and delivery projections in close alignment with business strategy and finance partners

Qualifications

  • 10+ years of progressive talent acquisition/recruiting experience, including 4+ years leading recruiting teams within high-growth technology organizations
  • Proven experience supporting and leading recruiting for customer-facing and GTM functions, with the ability to translate business strategy and organizational needs into effective talent strategies across Customer Success, Solutions Consulting, Professional Services, and/or Technical Services
  • Demonstrated success developing senior ICs and managers through coaching, performance management, talent reviews, and career development, with a focus on building strong teams and future leaders
  • Trusted advisor to SVP and C-suite executives, skilled at driving strategic alignment using data-driven insights and clear, structured communication
  • Demonstrated capability to drive operational change, navigate organizational ambiguity, and influence cross-regional stakeholders without direct reporting authority

Skills

Required:Talent acquisition leadershipExecutive stakeholder management

Benefits

  • equity
  • participation in the employee stock purchase program
  • flexible paid time off
  • 20 weeks fully-paid gender-neutral parental leave
  • fertility and adoption assistance
  • 401(k) plan
  • mental health counseling
  • access to transgender-inclusive health insurance coverage
  • health benefits offerings
Last updated Oct 15, 2026. Interested? Apply on the company site.
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