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Benefits Operations Specialist

MongoDB· HR Shared Services
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Hybrid (India)Individual ContributorPosted 1w ago

About the role

End-to-end Benefits administration within the HR Shared Services team, supporting 24 countries with a focus on benefits operations, vendor management, escalations, renewals, reporting, and process improvement.

Responsibilities

  • Manage end-to-end Benefits operations, vendor relations, employee escalations, and compliance within defined SLAs.
  • Learn and perform newly transitioned processes and over time gain subject matter expertise in Benefits.
  • Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
  • Assist in building and maintaining the Standard Operating Procedures for Case Management
  • Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures

Qualifications

  • 3–4 years of hands-on experience in Core Benefits within an HR Shared Services or Global Benefits environment, preferably supporting the Americas region.
  • Strong knowledge of Benefits administration and operations, with experience across health & welfare benefits, retirement/pension benefits, leave or statutory benefits, benefits eligibility, enrollments, and life events.
  • Demonstrated experience in Benefits vendor management, including vendor coordination, issue resolution, escalations, service delivery, and managing vendor performance against agreed SLAs.
  • Strong understanding of Benefits processes, policies, and compliance requirements, with a keen eye for detail and a focus on process adherence.
  • Experience managing Benefits renewals, vendor interactions, employee escalations, and stakeholder communications would be highly preferred.
  • Self-starter with a strong sense of ownership and accountability, who is intrinsically motivated to deliver high-quality results.
  • Ability to work independently with minimal mentorship and supervision, while effectively partnering with HR, Payroll, Finance, Legal, vendors, and other stakeholders.
  • Comfortable working in a 24x7 HR Shared Services environment and supporting employees across multiple regions and time zones.
  • Agile and adaptable, with the ability to navigate ambiguity, manage competing priorities, and take charge when situations require immediate ownership or resolution.
  • Proficient in ticketing/case management tools such as Zendesk or similar platforms, with experience meeting HRSS performance parameters including case handling, SLA adherence, productivity, and quality.
  • Strong ability to deep-dive into Benefits processes, identify gaps and inefficiencies, and recommend process improvements, standardization, and automation opportunities.
  • Strong written and verbal communication skills, with the ability to effectively communicate complex Benefits topics to employees and stakeholders.

Skills

Required:Benefits administrationVendor managementCompliance and policiesCommunicationTicketing/case management

Benefits

  • Not specified in the description; omitted
Last updated Oct 15, 2026. Interested? Apply on the company site.
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