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Technical Services - Partner & Customer Support (Sydney Hybrid)

MongoDB· Technical Services
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Hybrid (Sydney, NSW)Full-timePosted 1w ago

About the role

Hybrid role based in Sydney focusing on in-market partner support, joint customer support, and program-level objectives within MongoDB’s Technical Services, with emphasis on partner onboarding, interoperability guidance, and multi-vendor collaboration.

Responsibilities

  • In-market support for technology partners to ensure good customer outcomes
  • Development support through the Design-Win process — helping partners get to market via MongoDB best practices and solution interoperability guidance
  • Acting as the domain expert/context source for partner-related matters
  • Actively monitoring partner-related cases to ensure correct handling
  • Facilitating partner engagement as needed
  • Onboarding partners: documenting contacts, establishing escalation paths, setting up communication channels (Slack, recurring review/check-in cadence)
  • Partners Center of Excellence work per onboarded partner: building a partner-specific knowledge base, technology reviews of the partner's solution/integration, reviewing partner solution releases for known MongoDB issues, maintaining as-built documentation (deployment architecture, product/solution matrix, known issues), communicating best practices, and building a risk mitigation plan
  • Leading multi-vendor collaboration when an issue's root cause spans multiple vendors
  • Managing mutual support systems and case-handling processes
  • Managing partner escalation contacts and processes
  • Centralized point of contact within Technical Services for partner-account support matters
  • Knowledge hub within TS for all partner-related information
  • Minimizing technical-interoperability risk for mutual customers

Qualifications

  • Experience building and maintaining complex mission-critical production database systems (RDBMS or NoSQL). Coding/scripting ability in Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
  • Experience working with APIs and integrating with 3rd party technologies in security, fraud, big data analytics/AI, healthcare, content management, IoT, database performance monitoring and management; financial services, healthcare services, telco
  • Solid hands-on experience with systems engineering including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, troubleshooting
  • Experience analyzing and troubleshooting issues holistically from application tier through database to storage
  • Troubleshooting experience with TCP/IP networking stack on OS and Hypervisor
  • Experience using or administering cloud services stacks such as AWS, Azure or GCP
  • Hands-on experience with administering and troubleshooting NAS, SAN, local storage, multi-pathing
  • Experience building solutions involving application workloads and use cases
  • Preferred: Experience using or managing MongoDB; programming against NoSQL or SQL databases; authentication systems (LDAP, Kerberos, AD); Git; Kubernetes or other orchestration with Enterprise operators; working in product teams and release processes

Skills

Required:Database systems engineeringProgramming/scriptingAPIs and integrationSystems engineeringNetworking & TCP/IPCloud platformsStorage administration
Nice to have:MongoDB knowledge (preferred)GitKubernetes/Orchestration

Benefits

  • Fertility assistance and a generous parental leave policy
  • Employee affinity groups and wellbeing focus
Last updated Oct 15, 2026. Interested? Apply on the company site.
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