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Manager, Customer Success

MongoDB
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Hybrid (New York City, NY)$0full-timePosted 1w ago

About the role

Experienced people leader to grow MongoDB's Customer Success program, recruit and develop CSM teams (high-touch and tech-touch), drive customer retention, expansion opportunities, and product adoption in a hybrid NYC-based role.

Responsibilities

  • People leadership: Recruit, mentor and develop individuals on the CSM team
  • Execution: Define and lead to a set of analytical metrics to guide the direction of the team; deliver against quarterly and long-term targets
  • Build programs: Craft and execute initiatives sought to grow customer retention, expansion, satisfaction, and product adoption
  • Executive presence and communication: Build and maintain relationships across MongoDB teams, organizations and offices

Qualifications

  • Bachelor's degree combined with 3-4 years of management experience, preferably in a customer success or account management capacity
  • Passion for and experience in hiring, developing and managing a team of individual contributors
  • Proven track record with fast-growing teams, using data to drive initiatives and guide decision making
  • Mind for technology; ability to understand MongoDB and databases; exposure to MongoDB or NoSQL a plus
  • High organization, prioritization and time management
  • Ability to navigate ambiguity with perseverance and a positive mindset
  • Strong partnership and collaboration skills across Sales, Marketing, Support, Product, etc.
  • Experience working with internal and external partners with diverse backgrounds
  • Adaptive mentality in a changing environment
  • Outstanding verbal and written communication skills

Skills

Required:Leadership and people managementData-driven decision makingProgram design and managementCommunication

Benefits

  • equity
  • participation in the employee stock purchase program
  • flexible paid time off
  • 20 weeks fully-paid gender-neutral parental leave
  • fertility and adoption assistance
  • 401(k) plan
  • mental health counseling
  • transgender-inclusive health insurance coverage
  • health benefits offerings
  • generous parental leave policy
  • employee affinity groups
  • accommodations for disabilities
Last updated Oct 15, 2026. Interested? Apply on the company site.
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