Prime Operations Assistant
About the role
Support the operational workflows that keep Coinbase's token management platform running for Prime customers within the Custody Product Ops team. Execute established processes across revenue, contract, customer, and token operations to maintain accuracy and reliability for Prime clients.
Responsibilities
- Reconcile billing and subscription records, investigate discrepancies, and coordinate collections follow-up to maintain accurate revenue operations across the Prime customer base.
- Manage MSA intake and agreement workflows through Ironclad, track signatures and renewals, and maintain complete contract records for all active accounts.
- Coordinate TLS and Vesting Platform onboarding for new customers, triage Pylon inboxes, and deliver timely communications throughout the customer lifecycle.
- Prepare token distributions, support grant setup and M2M migrations, and execute controlled lockup coverage in accordance with documented approval requirements.
- Maintain SOPs, reporting methodology, and canonical operational datasets, flagging opportunities for automation and escalating policy questions to designated owners.
Qualifications
- 1+ years of experience in operations, financial operations, contract administration, or customer operations within financial services, fintech, or digital assets.
- Demonstrated ability to manage multiple concurrent workflows with consistent accuracy, including billing reconciliation, subscription tracking, and record maintenance.
- Hands-on experience with operational tooling such as Ironclad, Pylon, CRM platforms, or subscription billing systems.
- Familiarity with KPI tracking, data hygiene practices, and documented controls sufficient to maintain reporting across revenue and customer metrics.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Skills
About Coinbase
Buy, sell, and manage cryptocurrencies.
Founded in June of 2012, Coinbase is a digital currency wallet and platform where merchants and consumers can transact with new digital currencies like bitcoin, ethereum, and litecoin. Our vision is to bring more innovation, efficiency, and equality of opportunity to the world by building an open financial system. Our first step on that journey is making digital currency accessible and approachable for everyone. Two principles guide our efforts. First, be the most trusted company in our domain. Second, create user-focused products that are easier and more intuitive to use.
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