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Field Support Representative - Virginia

Skydio· Operations
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Remote$110k - $135kFull-timePosted 1w ago

About the role

Skydio Field Support Representative role focusing on on-site and remote technical and logistics support for utility, energy, and government customers, including firmware troubleshooting, inspection mission configuration, and cloud/network diagnostics, with travel to customer sites and regional travel.

Responsibilities

  • Act as the product specialist liaison between Skydio and utility customers, responding to advanced technical support questions from UAS program managers, inspectors, and field crews.
  • Help utility customers stand up and scale drone-in-a-box programs, including Skydio Dock deployments at substations and other remote assets, remote and BVLOS operations, and recurring automated inspection missions.
  • Be a technical product knowledge resource to training and content teams, improving customer self-help.
  • Collaborate with Skydio Product and Cloud Operations teams to become an expert on products, processes, operational best practices, and roadmap, ensuring customer needs are reflected in product enhancements.
  • Develop field support processes to accelerate escalation and debugging workflows.
  • Reduce technical escalations by developing effective triage and resolution techniques.
  • Provide on-site training to customers in maintenance and operation techniques for UAS aircraft and docks, with emphasis on safety and site access requirements.
  • Partner with internal support leaders and cross-functional teams to build support processes that improve customer experience.
  • Troubleshoot UAS C2 and Cloud networking issues using knowledge of Internet protocols, cellular modems, and wireless radios across enterprise, IoT, and utility OT/IT networks.
  • Stay current with network product and industry trends and align on network strategy for Skydio Docks and Remote Flight Operations.

Qualifications

  • At least 3 years of UAS operations and flight experience, with utility/energy/critical infrastructure inspection experience preferred.
  • Experience in operational, technical, customer-facing success, or field support roles, ideally in utilities or energy providers.
  • Familiarity with utility inspection use cases (transmission/distribution line inspection, substation monitoring, storm damage assessment, vegetation management).
  • Comfort working near energized infrastructure and following utility safety protocols, site access procedures, and PPE requirements.
  • Familiarity with utility cybersecurity/compliance (e.g., NERC CIP) and deploying connected devices on utility networks is a plus.
  • Willingness to work flexible hours, including after-hours/weekends as needed (storm response).
  • Strong interpersonal and written communication skills; adept at real-time technical troubleshooting and triage/escalation workflows.
  • Desire to learn and grow with Skydio and the UAS remote operations landscape.
  • CRM experience (Salesforce, Jira a plus).
  • Experience supporting/troubleshooting IoT or enterprise apps using streaming/packet networks and streaming APIs (WebRTC/REST).
  • Experience troubleshooting network-connected devices streaming content over WiFi mesh and carrier networks.
  • Ability to solve complex problems involving enterprise/utility networks, APIs, and 3rd party integrations (asset management, GIS).
  • Excellent multitasking and project management skills.
  • Willingness to travel regionally up to 40–60% and work at various sites.
  • FAA Part 107 certification encouraged within 60 days; BVLOS waiver or remote operations experience a plus.

Skills

Required:UAS Operations and Troubleshooting
Nice to have:Customer Relationship Management (CRM)

Benefits

  • Competitive base salary
  • Equity in stock options
  • Comprehensive benefits package
  • Relocation assistance may be provided
  • Paid vacation, sick leave, holiday pay, 401K savings plan
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Skydio

A family of flying robots.

AI-powered autonomous drones for Drone as First Responder (DFR), critical infrastructure inspection, tactical ISR, site security, surveying and mapping

DronesAutonomous SystemsInspectionSecurityMappingPublic SafetyNational Security
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