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Content Strategist, Help Center

Meta· Content Strategy
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Hybrid (Austin, TX)$120k - $177kFull-timePosted 1w ago

About the role

Experienced content strategist to develop and optimize self-serve help content for a portfolio of Meta products. Build and evaluate training data, prompts and AI judges for AI-powered support, and collaborate with product, operations, legal, and subject-matter experts to create a reliable source of truth and scalable help content.

Responsibilities

  • Explain complex product and policy concepts in simple, jargon-free language using Meta's voice, producing clear, concise help content structured for both human readers and machine retrieval
  • Partner with product, operations, legal teams and technical subject-matter experts to test products and build a reliable source of truth for product launches
  • Build the golden sets that train AI support models, then evaluate the model's output for quality and accuracy, including failure-state testing, and translate findings into content and model improvements
  • Develop LLM-as-a-judge and engineered prompts that automate AI response evaluations at scale
  • Use data to drive decisions with cross-functional partners and leaders on complex content and AI-support initiatives, building buy-in for new approaches to the support experience

Qualifications

  • 5+ years of content strategy experience, including content creation, management, and editing
  • 3+ years of experience in one or more of these areas: help and support content, content management systems and workflows, online operations at a tech company
  • Experience managing multiple concurrent projects through ambiguity and competing priorities, meeting tight and frequently changing deadlines
  • Experience using AI tooling to complement content workflows
  • Experience building or evaluating AI model training datasets, engineering prompts, or assessing model output quality
  • Experience tracking, analyzing and reporting on content metrics to improve platform and model performance

Skills

Required:Content strategyAI tooling for content workflowsAI model training data / prompts / evaluation
Last updated Oct 23, 2026. Interested? Apply on the company site.

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