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Global Sales & Technical Support Assistant

Vestiaire Collective· Commercial – B2C
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Hybrid (Paris, France)€0Permanent contractPosted 1w ago

About the role

Global Sales and Technical Support Assistant for Vestiaire Collective's B2C team, supporting professional sellers across Europe, US and APAC with seller onboarding, education, and first-line technical support in a hybrid Paris-based role.

Responsibilities

  • Daily Support: Deliver high-touch operational and sales assistance to address partner queries and resolve everyday blockers
  • Project Execution: Assist Market and Project Managers in the rollout of cross-partner initiatives and supply development projects
  • Seller Onboarding: Own the end-to-end operational onboarding of new professional sellers until they are successfully active on the platform
  • Process Improvement: Improve internal processes and eliminate operational bottlenecks
  • Feedback Relay: Consolidate seller feedback and operational needs to help managers tailor success plans, acting as the internal voice of the partners
  • Best Practices: Educate sellers on optimal sales strategies and platform tool management to boost their commercial success
  • Tool Adoption: Support training efforts by guiding sellers on best practices, answering their questions, and ensuring they successfully adopt our platforms and tools
  • Technical support: Troubleshoot and respond to requests for technical assistance, coordinating with internal tech resources
  • First-line Tech Support: Act as the primary liaison for technical issues, performing initial triage and pre-investigation on partner incidents (via JIRA)
  • Automation & API Integration: Onboard and integrate top-tier sellers onto automated bulk upload tools (API, Bulk Tool, integrations) ensuring catalog synchronization
  • Documentation & Roadmap: Update support documentation and compile recurring technical requests to help feed the product roadmap

Qualifications

  • 2+ years experience in partner / sales support, B2B operations or technical account support within an e-commerce or marketplace environment
  • Customer-focused with strong written and verbal communication skills in French, English and Italian is a plus
  • Analytical mindset for identifying operational bottlenecks, collecting structured feedback, and proposing scalable process improvements
  • Proficient in MS Excel for data tracking, reporting, and operational analysis
  • Tech appetite: experience or strong interest in automated solutions (APIs, Bulk Upload tools, Inventory Management Systems)
  • Soft skills: strong organizational, team spirit, attention to detail, decisive, problem-solving mindset

Skills

Required:Seller onboardingCustomer supportTechnical triageData analysis
Nice to have:API & automation

Benefits

  • Purpose-driven work at scale
  • High-impact scope & ownership
  • International environment with 50+ nationalities
  • Career acceleration in a fast-moving scale-up
  • Learning & growth budgeting and topics (AI, marketplace dynamics, scalability)
  • Hybrid model (typically 2 days remote per week)
  • 2 paid days per year to support a cause
  • Competitive compensation & benefits including bonus, health coverage, lunch vouchers, Gym-Pass and location-based perks
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Vestiaire Collective

Buy & sell designer second-hand fashion.

3 million items, 12,000+ brands. Luxury pre-loved fashion, up to 70% off. Expert authentication, trusted by millions.

luxury brandssecond hand designer clothesfashionluxury watcheshandbagsshoes onlinejewelryvintage
Company profileWebsite

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