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Customer Success & Deployment Leader

Noble Machines· Commercial & Growth
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Sunnyvale, CA$230k - $300kPosted 1w ago

About the role

Leadership role to build and run the organization that transitions Noble Machines' general-purpose robots from signed contracts to dependable, everyday operation at customer sites, owning outcomes from pilot through fleet scale-up, renewal, and expansion, and serving as the bridge between customers and internal engineering, autonomy, product, and service teams.

Responsibilities

  • Build the organization. Build and lead a team of deployment program managers, field and application engineers, and customer success managers, scaling the team and its leadership as Noble Machines grows.
  • Own deployments end-to-end. Take full ownership from site assessment and task scoping through validation in Sunnyvale, on-site integration, commissioning, and hand-off to steady-state operations.
  • Set deployment readiness standards. Define the safety, reliability, uptime, and performance criteria a robot must meet before it goes to a customer site—including readiness for dust, vibration, temperature extremes, and the unpredictable conditions of heavy-industry work.
  • Run a repeatable playbook. Standardize how Noble Machines deploys: pilot-to-production gates, simulation and test validation, integration with customer site operations and safety programs, and change management and training for frontline crews working alongside our robots.
  • Deliver and prove value. Track and report robot uptime, task throughput, time-to-productivity, intervention rate, hazardous-exposure hours removed from workers, customer satisfaction, and net revenue retention.
  • Close the loop with engineering. Channel field data, failure modes, and customer requirements back to engineering and product teams to shape the roadmap and improve reliability in the field.
  • Manage executive relationships. Serve as the senior point of contact for customers' operations, safety, and site leadership; lead executive business reviews and own escalations.
  • Work with partners. Coordinate with contractors, site operators, integrators, and service partners to keep deployments on schedule and on spec.

Qualifications

  • 12+ years in customer success, professional services, field engineering, or deployment leadership, with at least 5 years in robotics, industrial automation, autonomous systems, or complex hardware-plus-software products.
  • Proven experience moving robotic or autonomous hardware out of R&D and into commercial production at external customer sites.
  • Experience building and leading distributed, field-based teams.
  • Working knowledge of robot autonomy, simulation and sim-to-real validation, and industrial safety standards (e.g., ISO 10218, ISO/TS 15066, ANSI/A3 R15.06).
  • Strong commercial sense, including renewals, expansion, services pricing, and deployment P&L.
  • Executive presence and credibility with senior customer leaders, from site superintendents to the C-suite.
  • Willingness to travel frequently to customer sites, including active construction, mining, and energy job sites.

Skills

Required:Deployment leadershipCustomer success / program managementRobotics and autonomous systems knowledge
Last updated Oct 18, 2026. Interested? Apply on the company site.
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About Noble Machines

Designed for people. Engineered for industry. Powered by purpose.

Noble Machines

General-purpose robotsAutomationAI-driven whole body controlRoboticsIndustrial autonomy
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