← All roles

Support Engineer

E2B | The Enterprise AI Agent Cloud· Engineering
Apply on company site
Prague, Czech RepublicCZK 80k/mo - CZK 120k/moFull-timePosted 1w ago

About the role

Support Engineer at E2B responsible for owning technical support threads, debugging across SDKs and platform, reproducing issues, handling account operations, contributing to docs, building support tooling, and feeding customer insights back to product and engineering.

Responsibilities

  • Owning technical support threads from developers and enterprise customers, from first reply to resolution
  • Debugging issues across our SDKs (Python, JS/TS), CLI, API and the platform underneath, using logs, traces and metrics and reading our source code
  • Reproducing problems against live E2B and turning them into bug reports engineering can act on
  • Handling account operations: limits, beta access, billing and usage questions
  • Fixing the docs when a customer got stuck on something they should have been able to do alone
  • Building the support tooling itself (skills, knowledge and automations for our AI agents) so the team handles more without growing at the same rate
  • Bringing what customers ask for back to product and engineering

Qualifications

  • You want to learn, and you learn fast. You pick up a new SDK, tool or concept in days, and you enjoy it
  • You follow what is happening in AI because you are curious, not because someone asked: new models, agent frameworks, coding agents
  • You are comfortable when things change under you. Our product, processes and tools get rebuilt often, and you help rebuild them
  • You already use AI tools (Claude Code, Codex, Cursor or similar) in your work and want to push how far they go
  • You own a problem until it is resolved, and you ask for help early when you are stuck
  • Clear, warm, accurate written English, and the honesty to say "I don't know yet, here is what I'm checking"
  • • Comfortable on Linux and the command line, and able to read logs to find what failed
  • • Can read and write some Python or TypeScript/JavaScript, enough to reproduce a bug
  • • Basic networking (DNS, HTTP, ports) and a sense of how containers or VMs run
  • • Experience in technical support or another developer-facing role helps

Skills

Required:Linux proficiencyProgramming (Python or TypeScript/JavaScript)Networking fundamentals

Benefits

  • healthcare, vision, and dental insurance
  • unlimited PTO
  • 401k
  • a variety of perks for in-office employees
Last updated Oct 18, 2026. Interested? Apply on the company site.

About E2B | The Enterprise AI Agent Cloud

E2B Gives AI Agents Secure Computers with Real-World Tools. E2B is Used by 94% of Fortune 100 Companies for Frontier Agentic Workflows.

Open-source, secure environment with real-world tools for enterprise-grade agents.

AI AgentsAI Data AnalysisAI SandboxesAgentic WorkflowsAgentsCode InterpreterLLMLLM Training
Company profileWebsite

More open roles at E2B | The Enterprise AI Agent Cloud