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Technical Customer Success Manager (US)

fonio· 2. Commercial
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New York$70k - $150kFull-timePosted 5d ago

About the role

Technical Customer Success Manager for the US market overseeing SMB customer success end-to-end, focusing on relationship-building, value realization, retention, and proactive engagement.

Responsibilities

  • Own a portfolio of US SMB customers across their full lifecycle
  • Build relationships, surface value, and find new use cases for AI agents to keep customers engaged
  • Support customers in setting up their AI assistant; implement workflows for medium complex cases and coordinate with developers for advanced setups
  • Run check-ins and proactive calls based on usage signals (low engagement, expansion opportunities, setup friction)
  • Work with a ready-made pipeline and clear playbooks, with room to test your own initiatives
  • Maximize the value generated from each customer in your portfolio
  • Spot churn risks early and act on them
  • Manage your activity autonomously in HubSpot

Qualifications

  • 2–5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role
  • Ideally a strong technical understanding — comfortable with API documentation and error logs to troubleshoot customer setup issues independently
  • Experience with tools like n8n, make.com, codex or similar
  • An affinity for tech / AI products is a real plus
  • Native or C2 English
  • Structured, autonomous, results-driven
  • Ability to build trust with customers by phone or video
  • Initiative, testing, iteration mindset
  • Comfortable with CRM (ideally HubSpot) and data-driven workflows
  • Willingness to relocate to Vienna for 1–2 months initially
  • Based in or willing to relocate to New York City – onsite, office-first role

Skills

Required:Relationship buildingCRM (HubSpot)
Nice to have:API understanding

Benefits

  • Equity: you help build it, you should own a piece of it
  • Equipment of your choice
  • A product that sells itself and that customers love (4.5 stars on Trustpilot, Google, and OMR)
  • $70,000–$150,000 base + uncapped commission (depending on experience)
  • Regular team offsites
Last updated Oct 21, 2026. Interested? Apply on the company site.

About fonio

AI calls made easy

Our AI phone assistant takes your calls around the clock, just like human staff. 100% GDPR-compliant & designed for German-language calls.

100+ more optionsAI callsAI calls made easyAppointment schedulingCRM integrationsCustomer serviceOfficeOrder processing
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