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Manager, Business Operations & Enablement / Business Analyst

The New York Times· Sales Support and Administration
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Hybrid (New York, NY)$105k - $120kFull-time (hybrid)Posted 6d ago

About the role

Operational leader in The New York Times' Advertising organization, translating advertising strategy into scalable execution across the sales cycle. Manages client coordinators, governance, enablement, analytics, and competitive intelligence to optimize internal and external client experiences.

Responsibilities

  • Lead a team of client coordinators, developing skills, managing capacity planning, staffing, coverage.
  • Establish and strengthen service standards, quality controls, and operating rhythms for POD support and designated client coordinator accounts.
  • Lead daily classified business operations.
  • Be an escalation point for complex operational issues.
  • Lead high-priority advertising projects, from definition through delivery.
  • Coordinate pre and post-sale workflows and processes.
  • Evaluate tools for AI/automation opportunities that create operational value.
  • Lead competitive-intelligence operations.
  • Establish governance for processes, data definitions, documentation, and compliance.
  • Promote Salesforce enablement and adoption.
  • Partner with BOE leads to refine the Salesforce roadmap for reporting and operational insights.
  • Design reporting platforms (dashboards and automated reports) that meet the needs of internal decision-makers.
  • Provide business insights and data analyses to senior sales and advertising operations leadership based on sales performance trends.
  • Identify trends and opportunities for growth in the marketplace.
  • Translate quantitative data into clear, succinct summaries, visualizations and recommendations for peers, sales, and executive audiences.
  • Demonstrate commitment to journalistic independence and NYT mission.

Qualifications

  • Bachelor's degree or equivalent combination of education and experience.
  • 4–6 years of relevant experience in business and sales operations, advertising/media, client services, and data science.
  • 3+ years of experience improving operating models, workflows, governance, service standards, or business processes in a complex organization and directly managing teams.
  • Experience leading projects end to end, including change management, communications, implementation, and measurement.
  • Salesforce or customer relationship system experience.
  • Experience using dashboards, productivity metrics and insights to influence decisions.
  • Strong ability to synthesize and present material to team members.
  • Strategic and curious mindset.
  • Experience aggregating data in Excel with pivot tables or LOOKUPs.

Skills

Required:Team leadership and capacity planningSalesforce governance and enablementData analysis and reportingOperational efficiency and governance

Benefits

  • Variable pay such as annual bonus and restricted stock (for roles in the U.S.).
  • Medical, dental and vision benefits; Flexible Spending Accounts (F.S.A.s); company-matching 401(k) plan; employee stock purchase plan; paid vacation; paid sick days; paid parental leave; tuition reimbursement and professional development programs.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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