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Customer Program Manager, Executive Briefings

Anthropic· Marketing & Brand
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Hybrid (San Francisco, CA), Hybrid (New York, NY)$255k - $320kFull-timePosted 6d ago

About the role

Program Manager responsible for leading Anthropic's Executive Briefing program at a designated briefing center, coordinating end-to-end briefing experiences, and driving global standardization with regional nuance to advance strategic customer opportunities.

Responsibilities

  • Own the Executive Briefing program at your location: local calendar, capacity planning, intake from Sales, and operating SLAs against global criteria and regional allocation
  • Work with regional GTM leadership to decide strategic accounts for briefings each quarter and surface accounts to engage
  • Lead discovery with account teams to understand objectives and tailor agendas
  • Own agenda design and co-own development with Sales for every briefing, including narrative arc, topics, speakers, and demos
  • Build and manage the speaker bench for your location, including prep and capacity management
  • Own day-of orchestration and customer experience standard at your center, in partnership with Workplace on logistics
  • Contribute to playbooks, tooling, and best practices for scalable, regionally nuanced operation
  • Share intake and triage across time zones to meet SLAs
  • Maintain single source of truth for criteria, lead times, and processes
  • Own measurement and reporting for your center and contribute to global reporting on briefing volume, capacity, allocation, and program-influenced pipeline
  • Onboard and coach briefing team members and contractors across locations

Qualifications

  • Experience running executive briefings, customer events, or comparable programs for senior external audiences
  • Program management skills including intake, prioritization, capacity planning, and managing multiple concurrent programs against SLAs
  • Experience designing agendas and facilitating discussions with C-level or senior customer audiences
  • Experience building processes, playbooks, or tooling for consistent program operation
  • Ability to track, report on, and communicate program metrics (volume, coverage, pipeline influence)
  • Strong written and verbal communication skills with the ability to partner with field leadership, executives, and internal subject matter experts
  • Willingness to work on site at briefing center when briefings take place

Skills

Required:Program managementAgenda designStakeholder alignment

Benefits

  • Competitive compensation and benefits
  • Optional equity donation matching
  • Generous vacation and parental leave
  • Flexible working hours
  • Office space for collaboration
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Anthropic

building reliable, interpretable, and steerable AI systems

Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems.

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