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Customer Success Manager, Enterprise Tech

Anthropic· Sales
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Hybrid (San Francisco, CA and New York City, NY)$200k - $265kFull-timePosted 6d ago

About the role

Customer Success Manager for Enterprise Tech at Anthropic, focused on driving AI adoption and value realization across a small set of enterprise accounts. Partners with customers to deploy Claude capabilities (API, Claude Code, Cowork), guides strategic adoption, ROI, and change management while informing product/ GTM strategy with customer insights.

Responsibilities

  • Build trusting, strategic relationships with key customer decision makers in complex, matrixed organizations; understand their business and objectives and identify opportunities for optimization and expansion
  • Own customer operations across the lifecycle of each account, maintaining a structured operational assessment and Executive Business Reviews
  • Become an expert in Anthropic's products across API, Claude Code and Cowork, guiding customers to the right solutions
  • Proactively drive consumption planning and ROI-focused value storytelling based on customer patterns and cross-account insights
  • Monitor usage patterns across Claude surface areas to drive full value from contracted commitments
  • Socialize Anthropic’s product roadmap and engage Product PMs to drive awareness of new products
  • Develop and execute change management strategies to maximize end-user adoption (Train the Trainer, Center of Excellence, enablement)
  • Prioritize across the account's business units to build programmatic, repeatable motions

Qualifications

  • 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting
  • Experience with Fortune 500 technology companies, SaaS platforms, or digital-first businesses at executive level; ideally in high-growth and established tech companies
  • Track record leading organization-wide change/adoption programs with C-suite sponsorship
  • Technical fluency to articulate AI/ML concepts, API integrations, and software implementation across diverse stakeholders
  • Proven ability to manage a portfolio of accounts and drive measurable outcomes across multiple enterprise motions
  • Cross-functional collaboration and customer advocacy to align teams around customer needs
  • Passion for AI and responsible development; experience with Claude Code and automating workflows
  • Strong aptitude for bringing order to chaos and a hands-on, collaborative mindset

Skills

Required:Relationship building with executivesCustomer lifecycle operationsProduct and domain knowledge of Claude (API, Claude Code, Cowork)Change management / enablementROI and value storytelling

Benefits

  • Competitive compensation
  • Flexible working hours
  • Optional equity donation matching
  • Generous vacation and parental leave
  • Lovely office space and in-person collaboration opportunities
  • Visa sponsorship offered where possible
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Anthropic

building reliable, interpretable, and steerable AI systems

Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems.

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