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Customer Success Manager

Anthropic· Sales
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Hybrid (Tokyo)Full-timePosted 6d ago

About the role

Founding member of Anthropic's Japan Customer Success team in Tokyo to be a strategic advisor and trusted partner for complex customers in Japan, helping them maximize value from Claude capabilities (API, Claude for Enterprise, Claude Code) and shaping regional CS processes, playbooks, and success metrics.

Responsibilities

  • Build trusting, strategic relationships with key Japanese customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion
  • Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions
  • Leverage deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption and adoption and how it creates realized value for the customer
  • Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based and seat-based products to drive full value from contracted commitments
  • Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness of new products, and engaging Product PMs as the voice of Japanese customers
  • Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
  • Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications for Claude across different departments, teams, and workflows
  • Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
  • Own the customer experience across their lifecycle: manage comprehensive account and success plans grounded in the customer's business objectives, conduct Quarterly Business Reviews, and serve as the primary conduit between the customer and Anthropic
  • Build Anthropic's brand and customer relationships as part of our founding in-region CS team, developing Japan-specific processes, playbooks, and best practices where needed that account for regional business cultures

Qualifications

  • Experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/Functional Consultant, Success Engineer or similar)
  • Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
  • Experience explaining and demonstrating technical products to various audiences
  • Strong project management skills and ability to manage multiple customer relationships
  • Passion for AI and interest in responsible development of advanced systems
  • Fluency in English and Japanese

Skills

Required:Stakeholder relationship managementProduct expertise: Claude API, Claude for Enterprise, Claude CodeUsage planning and adoption strategyChange managementAccount planning and QBRs

Benefits

  • Competitive compensation and benefits
  • Optional equity donation matching
  • Generous vacation and parental leave
  • Flexible working hours
  • Lovely office space in San Francisco profile aligns with company headquarters (note: relevant if location-based)
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Anthropic

building reliable, interpretable, and steerable AI systems

Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems.

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