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Director, Systems Support and Training

Anduril· Manufacturing : Manufacturing Engineering : Industrial Engineering
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Costa Mesa, CA$191k - $253kfull-timePosted 6d ago

About the role

Director level role leading training, support, and change management for enterprise production systems within Anduril’s Production Technology organization. Focus on building a scalable support model, cross-functional collaboration, and comprehensive training programs for shop-floor operations and manufacturing teams.

Responsibilities

  • Build, lead, and mentor a high-performing team of individuals responsible for the training and adoption of new systems
  • Foster cross-functional collaboration across engineering teams.
  • Promote a culture of innovation, accountability, and continuous improvement.
  • Manage budgets, resources, and staffing.
  • Establish and own the end-to-end support model (Tier 1/2/3 escalation paths, triage workflows, and on-call rotations) for mission-critical enterprise systems.
  • Define and track operational SLAs (First Response Time, Time to Resolution, System Availability) to prevent operational bottlenecks on the production floor.
  • Build robust feedback loops with core Engineering and Product teams, translating frontline tickets and system bugs into prioritized roadmap features.
  • Architect comprehensive, role-based training programs and certifications for shop-floor operators, manufacturing engineers, and supply chain teams.
  • Design and execute change management plans for new system rollouts, migrations, and major software releases, minimizing operational disruption.
  • Implement modern learning tools, digital adoption platforms, and dynamic documentation that keep pace with rapid, continuous software deployment.
  • Partner deeply with Factory Operations, Quality, Central IT, and Software Engineering to align tooling with real-world operational workflows.
  • Serve as the executive escalation point for production-blocking software issues.

Qualifications

  • 5+ years in software, systems, or manufacturing engineering, including 3+ years leading engineering teams, with experience managing managers or a clear readiness to.
  • Demonstrated ownership of enterprise production systems at scale — MES, ERP, MRP, WMS, PLM, or equivalent — including the integration layer between them.
  • Strong systems architecture judgment: data modeling, systems of record vs. application layer, integration patterns, and the ability to say what belongs where and why.
  • Direct experience delivering software into a live manufacturing environment, with accountability for it after go-live.
  • Track record of operating across functional boundaries — manufacturing, supply chain, and planning — and of being trusted by central IT / platform engineering counterparts.
  • Able to hold a technical position under pressure from senior stakeholders, and to change it when the argument is better.

Skills

Required:Team leadership and managementEnterprise production systemsSystem architectureChange management

Benefits

  • Comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Anduril

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Company profileWebsite

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