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IT Support Engineer

Anthropic· Security
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Hybrid (Zürich)Full-timePosted 6d ago

About the role

IT Support Engineer role within Anthropic's IT Operations team focusing on onboarding at scale, automation, and scaling of day-to-day employee experience across a primarily macOS environment, with collaboration across IT Engineering and Security.

Responsibilities

  • Triage and resolve issues across hardware, software, networking, and accounts via ticketing system, Slack, and in-person
  • Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
  • Troubleshoot device issues including enrollment, configuration profiles, and policy enforcement
  • Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
  • Handle escalations requiring cross-team coordination
  • Join an on-call rotation for urgent issues outside business hours
  • Provide hands-on support for user technology, AV systems, conference rooms, and printers
  • Communicate clearly with users at every technical level
  • Write and maintain internal documentation (runbooks, how-to guides, knowledge base)
  • Spot patterns in support requests, surface recurring issues, and flag automation opportunities
  • Help streamline onboarding and high-volume operations as we scale
  • Contribute to automation efforts
  • Maintain and improve device management, identity, and access systems
  • Write scripts (Bash, Python) to automate repetitive tasks

Qualifications

  • Hands-on IT support experience in a fast-paced environment
  • Experience supporting macOS endpoints; comfortable with ChromeOS, iOS, Android
  • Experience with Google Workspace administration
  • Experience with Slack administration (workspace management, permissions, troubleshooting)
  • Experience supporting and administering other SaaS tools
  • Understanding of identity and access fundamentals (SSO, MFA, directory services)
  • Familiarity with MDM fundamentals and endpoint management concepts
  • Basic scripting (Bash or Python) for automation
  • Strong troubleshooting skills with a methodical, persistent approach
  • Clear communicator who helps people solve problems
  • Take ownership of problems and follow through to resolution

Skills

Required:Hands-on IT supportmacOS supportGoogle Workspace administrationSlack administrationSaaS tools administrationIdentity and access fundamentalsMDM and endpoint managementScripting

Benefits

  • Competitive compensation and benefits
  • Optional equity donation matching
  • Generous vacation and parental leave
  • Flexible working hours
  • Lovely office space for collaboration
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Anthropic

building reliable, interpretable, and steerable AI systems

Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems.

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