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Product Operations Engineer

Anduril· Mission Readiness : Customer Support : Product Operations
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Irvine, CA$101k - $135kfull-timePosted 6d ago

About the role

Product Operations Engineer supporting Air Defense and Counter Intrusion to observe, maintain, and evolve the deployed Sentry fleet; builds systems and processes for prevention, uptime, observability, and field knowledge management.

Responsibilities

  • Product Subject Matter Expertise: Build and hold deep technical understanding of the Sentry system, hardware and software, and serve as the product operations SME for Sentry across both business lines, helping technical and non-technical stakeholders understand each other.
  • RCCA Cycle Design and Execution: Partner with product engineering to design, deploy, and continuously improve the system that drives root cause corrective action (RCCA) cycles on fielded Sentry towers, from failure capture through corrective action deployment.
  • Product Improvement Signal: Turn fleet failure data, field feedback, and reliability trends into actionable product improvement signal for engineering, directly informing the design of next generation Sentry hardware and software.
  • Reliability and Quality Methodology: Apply and mature failure reporting, analysis, and corrective action (FRACAS) practice for Sentry, establishing how failures are classified, tracked, and closed so reliability improvement is measurable.
  • Uptime Reporting and Capability Availability: Develop and deploy uptime reporting that measures and facilitates capability availability for customers, translating raw telemetry into fleet health metrics.
  • Observability Tooling: Proactively build and improve the observability tooling behind that reporting in partnership with hardware and software engineering.
  • Sentry Knowledge Base: Own, democratize, and continuously improve the Sentry knowledge base for field operations functions.
  • Self Service Enablement: Expand self service resources, runbooks, SOPs, and troubleshooting guides for field and deployment teams.
  • Iterative Design Across Teams: Lead iterative design cycles spanning product operations, engineering, and deployment functions.

Qualifications

  • 5+ years of experience in product operations, technical support, site reliability, or a comparable technical operations role supporting deployed hardware and software systems, with demonstrated progression in scope and ownership
  • Bachelor's degree in engineering, computer science, or another relevant technical field, or equivalent hands-on technical experience (military, industrial, or field support)
  • Technical depth in robotics, mechatronics, or complex electromechanical systems, including the ability to reason across hardware, software, and networking boundaries
  • Demonstrated experience driving RCCA to closure on complex systems, including failure capture, classification, and verification of resolution
  • Experience leading iterative design or improvement cycles across multiple engineering and operations teams
  • Proficiency developing monitoring queries, dashboards, and alerting configurations using observability platforms such as Datadog, Grafana, or similar tooling
  • Experience validating and verifying software changes on distributed or fielded systems, including rollout, verification, and rollback considerations
  • Scripting and automation skills (e.g., Python, Bash) with a track record of building tooling that improves operational efficiency, plus fluency with Git and Jira
  • Ability to author clear, thorough technical documentation including runbooks, SOPs, and troubleshooting guides for both technical and non-technical audiences
  • Ability to coordinate technical and non-technical efforts across product, engineering, deployment, and sustainment functions, including across more than one program or customer
  • Proven ability to work independently, identify what needs to be built, and deliver it without close direction
  • Excellent written, visual, and verbal communication skills
  • Eligible to obtain and maintain an active U.S. Secret security clearance.

Skills

Required:Product domain knowledgeRCCA design and executionObservability and monitoringScripting/automationDocumentation and runbooks

Benefits

  • comprehensive, competitive benefits package (health, recovery, and security)
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Anduril

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