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Product Support Engineer - Undersea Dominance

Anduril· Maritime & Maneuver Dominance : Undersea Dominance - Engineering & Operations : Field Test Engineering
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Costa Mesa, CA$132k - $175kFull-timePosted 5d ago

About the role

Product Support Engineers support Anduril’s Extra Large Autonomous Undersea Vehicles (AUVs) operations and maintenance, providing on-call technical guidance, root cause analysis, and rollout of fixes across the fleet. The role emphasizes reliability, supportability improvements, and documentation governance to maintain operational availability of the Dive-XL fleet.

Responsibilities

  • Provide on-call engineering support to the teams operating and maintaining fielded AUVs, including outside business hours on a rotating roster
  • Establish what happened from logs, telemetry, configuration and maintenance history, bound the issue to a subsystem and failure mode and define workarounds that restore capability
  • Plan and lead root cause investigations to a defensible conclusion — systemic or isolated, and whether design, production, maintenance or operation induced
  • Chair Material Review Board dispositions and manage fleet-wide system limitations, including whether to operate in a degraded state
  • Turn fleet data into engineering recommendations and requirements, and drive those changes through the design teams
  • Build the monitoring, alerting and diagnostic tooling that surfaces problems before the field reports them, and the runbooks and knowledge base that shorten every response
  • Author and distribute service bulletins, and track incorporation across the fleet to completion
  • Create or approve operations, troubleshooting, incident response and maintenance publications
  • Govern the as-maintained configuration and SBOM

Qualifications

  • A genuine interest and 5+ years of professional experience in software, electrical, mechanical, mechatronic or systems engineering on complex systems
  • Demonstrated ability to independently root cause difficult, ambiguous faults from limited or conflicting data
  • Hands-on experience with real hardware in an operational, field, integration and test, production or maintenance environment
  • Sound engineering judgment under time pressure, including assessing the acceptability of degraded operation
  • Strong coordination and communication, able to own an issue, manage stakeholders and drive it to resolution or a clean handover, and to explain a technical finding to engineers and non-engineers
  • Experience with configuration management, engineering change processes, and fleet-wide change incorporation
  • Experience with robotic and/or autonomous systems within the maritime environment is advantageous
  • A sincere commitment to a positive, inclusive, and collaborative culture
  • Ability to obtain and maintain a U.S. Secret security clearance

Skills

Required:On-call engineering supportRoot cause analysisHardware fault diagnosisConfiguration managementCommunication and stakeholder management

Benefits

  • Top-tier benefits for full-time employees, including health and recovery support
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Anduril

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