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Travel Desk Specialist

AHEAD· Shared Services – Accounting & Finance
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Hybrid (Gurugram, Haryana)Full-timePosted 4d ago

About the role

The Travel Desk Analyst will manage end-to-end business travel arrangements for employees, with primary responsibility for hotel bookings and international air travel, ensuring cost-effective and policy-compliant travel support for a global workforce.

Responsibilities

  • Manage domestic and international hotel bookings based on approved travel requests, employee preferences, business requirements, and company policy.
  • Arrange international airfare, including itinerary research, fare comparison, ticket booking, rebooking, cancellations, refunds, and schedule-change handling.
  • Evaluate available travel options for cost, schedule, routing, baggage allowance, cancellation terms, and overall suitability.
  • Coordinate multi-city, multi-country, and complex itineraries for employees and business travellers.
  • Validate travel dates, traveller details, passport information, preferred routes, project or cost-centre details, and approval status before confirming bookings.
  • Issue accurate booking confirmations and itineraries and ensure travellers receive all required travel documentation.
  • Ensure all bookings comply with the company’s travel policy, approval matrix, preferred supplier arrangements, and budget requirements.
  • Coordinate with travel management companies, airlines, hotels, and other travel vendors to resolve booking and service issues.
  • Review booking confirmations, invoices, credit notes and refunds
  • Track travel spends, savings, cancellations, unused tickets, and other relevant metrics.
  • Provide required booking information to Finance for reconciliation, expense allocation, and reporting.
  • Support vendor performance reviews and identify opportunities to improve rates, service quality, and booking efficiency.
  • Maintain accurate records of travel requests, approvals, bookings, cancellations, refunds, and outstanding actions.
  • Prepare periodic reports on travel volumes, spend, savings, exceptions, cancellations, and service levels.

Qualifications

  • 2–5 years of experience in corporate travel, travel operations, travel agency operations, or a similar role.
  • Hands-on experience with international airfare bookings and hotel reservations.
  • Experience managing itinerary changes, cancellations, refunds, reissues, and airline schedule disruptions.
  • Strong working knowledge of Microsoft Excel, email, and travel or expense-management systems.
  • Experience working with a global workforce or supporting travellers across different time zones is preferred.
  • Familiarity with global hotel programs, corporate rates, negotiated rates, and travel-management-company processes.

Skills

Required:Corporate travel coordinationItinerary management
Nice to have:Vendor coordination

Benefits

  • Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
  • Paid time off and company holidays, along with additional leave benefits as per policy
  • Flexible work arrangements, supporting work-life balance
  • Learning and development opportunities to support continuous growth and upskilling
  • Employee wellness initiatives and programs focused on physical and mental well-being
  • Retirement and statutory benefits in line with India regulations
  • Inclusive and people-first culture, with a strong focus on collaboration and ownership
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About AHEAD

Digital Platforms Engineered for Modern Enterprises

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations.

Platform SolutionsInfrastructure ModernizationLifecycle ManagementSeamless Integration
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