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Agent Operations Lead

Mainstay Labs Inc.· Brokerage
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Remote$120k - $140kFull-timePosted 4d ago

About the role

Role overseeing operating results for large institutional SFR owners, owning end-to-end portfolio operations (dispositions, acquisitions where applicable), coordinating across pricing, field, and transaction teams, and driving AI-enabled workflows in a fast-moving remote startup.

Responsibilities

  • Own each customer's book end to end: dispositions, and in some cases acquisitions, from onboarding to close.
  • Co-own customer relationships with the business relationship lead (commercial side) and act as day-to-day operating counterpart to directors and analysts.
  • Run cadence, provide analysis, proactively flag issues, and communicate truth when recommendations are off.
  • Set priorities across agents, pricing, field, and transaction coordination teams to execute each customer playbook.
  • Grow the business by helping launch new customers, markets, and programs (e.g., REO) and run them once live.
  • Leverage AI tooling to automate reconciliation, reporting, and updates, while handling high-impact, non-automatable tasks (director relationships, tough deal calls, difficult news).
  • Report to the Manager, Brokerage Operations and operate fully remote within the United States with occasional travel to customers and launches.
  • Maintain availability for escalations and occasional evenings/weekends as required by the book.

Qualifications

  • 5+ years in real estate operations, portfolio or asset management, or account management for institutional or high-volume real estate customers (SFR strongly preferred).
  • Demonstrated ownership of a portfolio outcome or operating side of a customer relationship, including reporting cadence and hard conversations.
  • Working knowledge of the full transaction lifecycle: pricing, listing, offers and negotiation, contract to close; acquisitions experience a plus.
  • Experience launching a new customer, market, or program and achieving steady state.
  • Real estate license preferred, not required.
  • Demonstrated AI workflows: built dashboards or automations using an LLM (ChatGPT, Claude, Gemini) with real portfolio or pipeline impact; ability to discuss examples and impact.
  • Judgment on when not to use AI and ability to verify AI outputs for accuracy and Fair Housing compliance.
  • Comfort with data: spreadsheets, dashboards, CRM or transaction management system, G-Suite, Slack, MacOS; SQL or BI tools a plus.
  • Strong written and verbal communication skills, able to deliver clear messages to directors and cross-functional partners.
  • Willingness to work some evenings/weekends as needed and travel occasionally.

Skills

Required:Portfolio or account managementTransaction lifecycleAI/workflow designCommunicationData and tools

Benefits

  • AI-native tooling and an AI-augmented stack for reconciliation, reporting, and back-of-house ops.
  • Ownership over operating results for each customer’s portfolio.
  • Opportunity to shape the category and launch new customers, markets, and programs.
  • Series A momentum with backing from Khosla Ventures.
  • Remote-first role with occasional travel and a fast-growing startup environment.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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