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Delivery Operations Analyst

Cohere· Product Management & Program Management
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RemoteCA$115k - CA$155kFull-timePosted 4d ago

About the role

Delivery Operations Analyst to connect GTM and Delivery Engineering teams, own operational processes, data quality, and automation across the GTM-to-Delivery workflow (Deal Desk) from brief to delivery assignment, maintaining Salesforce and Mission Control data and driving process improvements.

Responsibilities

  • Oversee the operational process for new customer briefs submitted by GTM to Deal Desk; ensure required information and proper routing for approval.
  • Coordinate the transition from commercial approval to the Engineering Program Manager for delivery team assignment.
  • Track opportunities through pre-delivery stages, identifying actions, blockers, and missing information.
  • Ensure clear, timely handoffs between GTM, Deal Desk, and EPM.
  • Maintain accurate, timely data from the Deal Desk process; keep Salesforce and Mission Control updated with customer, opportunity, commercial, and delivery details.
  • Establish standards for data entry, documentation, and operational hygiene.
  • Develop and maintain reporting on Deal Desk volume, pipeline progression, approvals, delivery assignments, and operational metrics.
  • Identify process trends, bottlenecks, and gaps; recommend efficiency improvements.
  • Develop and maintain process documentation, workflows, and operational playbooks.
  • Help establish clear ownership, SLAs, and operating standards across the workflow.
  • Identify opportunities to streamline, standardize, and automate manual processes across the GTM-to-Delivery workflow.

Qualifications

  • 2–4 years of experience in business analysis, operations, revenue operations, sales operations, project coordination, or similar roles.
  • Experience working with CRM and business operations systems.
  • Strong analytical and organizational skills with exceptional attention to detail.
  • Comfortable working across multiple teams and managing processes with numerous stakeholders.
  • Strong skills in building automations and working with multiple AI tools
  • Ability to identify inconsistencies, investigate root causes, and drive issues to resolution.
  • Strong written and verbal communication skills.
  • Process oriented but being able to convert nebulous ideas into discreet actionable steps and systematizing work
  • Experience with data reporting, dashboards, or business intelligence tools is an asset.

Skills

Required:Operational process ownershipData quality and data managementAutomation design and implementationCRM (Salesforce) proficiencyStakeholder coordinationCommunication
Nice to have:Reporting and BI tooling

Benefits

  • A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
  • Full health and dental benefits, including a separate budget for mental health.
  • RRSP matching, 401K, Pension Scheme.
  • 100% Parental Leave top-up for up to 6 months, for either parent.
  • Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
  • Education & learning stipend for conferences, courses, and coaching.
  • 6 weeks of paid vacation (30 working days!)
  • Budget for traveling to other offices if you are remote, plus an annual company offsite.
  • Co-working benefit and $500 home office stipend.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Cohere

Support automation that's actually intelligent

Cohere resolves 40-70% of support requests using AI, over all channels, within just a few days.

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