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Junior IT support analyst

Seccl· Engineering
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Hybrid (Edinburgh)£27k - £30kFull-timePosted 4d ago

About the role

Junior IT support analyst within Seccl's TechOps team, helping deliver IT support to staff in a Mac-first, hybrid environment while the company scales.

Responsibilities

  • Act as the first point of contact for internal IT queries, owning triage and providing first contact resolution where possible
  • Meet first response SLAs and keep colleagues updated on ticket progress through clear, friendly communication
  • Support the joiner / mover / leaver process, from equipment provisioning and account setup to access changes and deactivation, maintaining an accurate IT asset register
  • Keep endpoints compliant with our security standards in a Mac first environment
  • Use our ticketing tools (e.g., Jira Service Management) and suggest pragmatic improvements to workflows and automation
  • Be a friendly face for TechOps, especially on busy office days - helping new starters settle in and resolving day-to-day issues quickly

Qualifications

  • Proficient with Mac and comfortable supporting colleagues in a Mac based environment (essential)
  • Strong interest in technology, problem solving mindset and clear, empathetic communication (essential)
  • Organised, proactive, friendly and confident engaging with people across the business (essential)
  • Happy to work 2–3 days a week from our Edinburgh office to support colleagues in person (essential)
  • Exposure to Microsoft 365 - Azure AD, Entra, Outlook, SharePoint, OneDrive (desirable)
  • Experience with Jamf or other endpoint management (e.g., Intune) and understanding of basics (desirable)
  • Experience with Jira Service Management or similar ticketing systems and/or the Atlassian suite (desirable)

Skills

Required:Mac supportCustomer-facing communication
Nice to have:Ticketing systemsMicrosoft 365 administration

Benefits

  • £27,000 - £30,000, reviewed annually, plus a 6% employer pension contribution and life assurance
  • 27 days’ holiday plus bank holidays, your birthday off and paid dependant leave
  • Two volunteering days each year
  • The option to work abroad for up to six weeks a year
  • Secclbrate recognition programme with flexible rewards
  • One-month paid sabbatical after eight years
  • Private medical insurance with AXA Health
  • Enhanced parental leave
  • MacBook and up to £500 towards home office setup
  • £750 annual learning budget
  • Health and wellbeing support including free therapy and Headspace
  • Financial wellbeing benefits including Octopus Money and Share Incentive Plan
  • Perkbox with discounts and perks
  • Cycle to Work and Octopus Electric Vehicle Leasing
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Seccl

The embedded investment platform

Our software and services help forward-thinking firms build the investment propositions of the future…

Embedded investmentsInvestment platformCustody serviceAPIWealth management
Company profileWebsite

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