← All roles

Technical Support Lead

Unframe AI· Product Growth
Apply on company site
Tel Aviv, Israelfull-timePosted 4d ago

About the role

Founding member of the support organization responsible for building and owning Unframe's customer support function, processes, tooling, and team in Tel Aviv.

Responsibilities

  • Build the support function from scratch: processes, workflows, escalation paths, SLAs, tooling, and internal playbooks
  • Lead day-to-day support operations for global enterprise customers, owning prioritization, escalations, and customer communication
  • Hire and grow a team of Support Engineers who are technically capable of independent issue investigation
  • Design an AI-first support model leveraging AI tooling for log analysis, issue investigation, and knowledge retrieval
  • Build and maintain a living knowledge base to enable ramp-up on new solutions and handle complex issues
  • Partner with Product and Engineering to surface recurring issues, drive root cause fixes, and close the loop between customer feedback and product improvement

Qualifications

  • 6+ years of experience in technical support, solutions engineering, or a similar customer-facing technical role, with at least 2 years in a lead or senior individual contributor capacity
  • Proven experience building or significantly improving support processes in a fast-moving startup or scale-up environment
  • Experience working with enterprise customers, ideally global or Fortune 500
  • Strong technical foundation, comfortable reading logs, understanding system behavior, and working closely with engineering teams on complex investigations
  • Hands-on experience with AI tools (Copilot, Claude, Cursor, or similar) and interest in using them to scale team capabilities
  • Excellent written and verbal English communication skills for technical and executive audiences
  • High ownership mentality, sharp prioritization instincts, and composure under pressure
  • Based in Tel Aviv and able to work on-site

Skills

Required:Technical Support / Solutions EngineeringLeadership / People ManagementProcess ImprovementAI Tools

Benefits

  • On-site role in Tel Aviv
  • Opportunity to shape a function from the ground up in an AI-first company
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Unframe AI

The Managed AI Delivery Platform

Go beyond generic tools with Unframe’s enterprise AI solutions - secure, governed, production-ready, and built to deliver measurable ROI fast.

AI solutionsenterprise AIAI platformcustom AI solutionsAI integrationsecure hostingon-premprivate cloud
Company profileWebsite

More open roles at Unframe AI