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Last Mile Area Manager

بوسطة· Operations – Operations Core
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Hybrid (Greater Cairo)Full-timePosted 4d ago

About the role

Oversees last-mile delivery performance for an assigned Cairo area, driving KPI targets, capacity planning, and cross-functional collaboration to ensure reliable delivery, cost efficiency, and merchant experience.

Responsibilities

  • Own hub-level ASR (Attempt Success Rate), DSR, and Delivery Promise across the assigned area; set and deliver weekly targets.
  • Monitor daily performance dashboards and lead root-cause analysis whenever a KPI slips.
  • Manage COD delivery execution and reduce failed and fake delivery attempts.
  • Plan courier capacity against volume and keep load per courier (OFD/courier) within a healthy, sustainable range.
  • Balance the fleet mix (motorcycles vs. vehicles) to volume, geography, and parcel profile.
  • Backlog & Aging Control • Keep forward backlog and parcel aging within SLA; coordinate overflow across hubs when demand spikes.
  • Drive down fake attempts, wrong-zoning, not-found, and lost/damaged parcels.
  • Enforce exception-handling, scanning, and dispatch discipline across all hubs.
  • Own cost-per-package for the area; manage courier contract rates and right-size structural capacity.
  • Lead, coach, and develop hub leads and supervisors; build a performance-driven culture.
  • Partner with Mid-Mile, Tech, Fulfillment, Quality, and Commercial teams to resolve cross-functional issues and protect merchant experience.
  • Produce clear, data-driven weekly performance reviews for leadership.

Qualifications

  • Bachelor's degree in Business, Logistics, Engineering, or a related field.
  • 4+ years in last-mile, logistics, or field operations, including 2+ years leading teams.
  • Strong data literacy — confident with Excel, dashboards, and operational metrics.
  • Proven fleet / courier management and capacity-planning experience.
  • Strong problem-solving and root-cause analysis skills.
  • Fluent Arabic; good written and spoken English.
  • Based in Greater Cairo and able to travel across assigned hubs.

Skills

Required:Last-mile logisticsData analysisFleet/courier management
Last updated Oct 21, 2026. Interested? Apply on the company site.
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