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Last Mile Area Manager Governments

بوسطة· Operations – Operations Core
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Ad DaqahliyahFull-timePosted 4d ago

About the role

Oversee hub performance and daily operations for last-mile hub in Ad Daqahliyah, Egypt, focusing on shipments processing, hub staff productivity, inventory accuracy, and customer support ticket resolution.

Responsibilities

  • Support hub supervisor in overall performance and efficiency by developing and monitoring key performance for the hub staff.
  • Monitor the Hub members performance and manage the daily plans for each hub member and provide staff pastoral support.
  • Ensuring that shipments are processed and entered accurately onto system.
  • Audit on the couriers daily performance and check their appearance.
  • Make a verification calls on the undelivered shipments” Canceled” and 'Scheduled' shipments on a daily basis.
  • Ensure that the packages updates are in place on bosta system and have the same status on the hub daily productivity sheet.
  • Monitoring the shipments that exceeded our life Cycle SLA and the agreed period of holding at the Hub to be returned back to CAI SF Team.
  • Archive the proof of the deliveries for the returned orders for a month.
  • Following up the “Freshdesk” and assure resolving all the assigned tickets and handling the hub related issues within the agreed SLA on a daily basis.
  • Create tickets with the raised problems and complaints from the customers assigned to client support team.
  • Responsible for hub compliance and documentation.
  • Manage inventory process, ensuring that changes in inventory are promptly and accurately recorded in the case of an inventory discrepancy.
  • Ensure sending the reports within the agreed timing on a daily basis.

Qualifications

  • Minimum of 5 years in hub and warehousing operations, preferably in the shipping field.
  • Very good English Level
  • Must have experience in leading and supervising teams.
  • High School Diploma; Bachelor's degree
  • Decision Making and problem solving skills
  • Analytical and reporting skills
  • Ability to meet deadline and work under pressure
  • Time Management and multi-tasking
  • Good interpersonal skills and leadership skills
  • Proactive, with can do attitude and good judgment
  • Focused and professional attitude

Skills

Required:Hub and warehousing operationsTeam leadership

Benefits

  • [The job description does not list explicit benefits. Please provide if available]
Last updated Oct 21, 2026. Interested? Apply on the company site.
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mediterranean shipping companyshipping companies in egyptlogistics companies in egyptbosta shippingcourier +courier service egyptshipping servicesbosta delivery
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