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Senior Operations Manager

Capital.com· Operations – Operations Core
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Hybrid (Dubai)HybridPosted 5d ago

About the role

Senior Operations Manager to lead Capital.com’s Dubai operations,-driving AI and automation initiatives, coordinating across global functions, and serving as the main operations contact for the regulator.

Responsibilities

  • Build and strengthen the Dubai operations team and support it day to day.
  • Agree global strategy with the Global Head of Operations and deliver it locally.
  • Act as the main operations contact for the regulator. Work with the General Manager and Compliance to turn local requirements into operational actions.
  • Coordinate delivery across global functions, agreeing service expectations, handovers and escalation routes.
  • Own regional performance. Investigate service gaps, separate local issues from wider process problems, and agree fixes with accountable teams.
  • Coordinate the regional side of incidents and prepare operations for launches and major changes, escalating gaps before launch decisions.
  • Manage service dependencies, including vendors, and drive improvements, including AI and automation, with global process owners.
  • Report clearly to regional and global leaders, and escalate what needs more authority or resources.

Qualifications

  • 5+ years in operations leadership in financial services, fintech, payments or another regulated environment.
  • Experience building and leading operations teams.
  • Direct experience as an operations contact for a regulator.
  • Track record of delivering through global functions you do not manage.
  • Experience with operational KPIs, incident coordination and launch readiness.
  • Clear communication with senior leaders, and based in Dubai or willing to relocate.

Skills

Required:Operations leadershipRegulator liaison
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Capital.com

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