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Senior Product Owner - Financial Investigation Unit

Capital.com· Operations – Operations Core
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Hybrid (Dubai / London, England, United Kingdom)HybridPosted 5d ago

About the role

Senior Product Owner responsible for building and leading the Financial Investigation Unit products, including investigation case management and customer offboarding. Owns the roadmap, works with investigators, Compliance, Operations and Engineering, and shapes the initiative from the ground up.

Responsibilities

  • Own and prioritise the product roadmap for financial investigation case management and customer offboarding, focusing on investigation quality, timely decisions and reliable execution.
  • Translate investigator needs into clear product requirements and acceptance criteria. Design workflows that make case ownership, status, next actions and escalation routes clear.
  • Lead the development of AI and automation to assemble evidence, support analysis and reduce manual investigation work. Ensure outputs are traceable and subject to appropriate human review and approval.
  • Bring relevant information together across systems, with clear sources and appropriate access controls. Enable complete, auditable case records that preserve evidence and reasoning through reviews and handovers.
  • Translate approved offboarding procedures into reliable workflows with operational and control owners. Define approvals, dependencies, sequencing and exception handling, with clear confirmation that required actions have been completed.
  • Deliver changes with Engineering through testing, staged rollout and monitoring. Test interrupted processes, duplicate requests and unavailable dependencies, with recovery routes and records of completed and outstanding actions.
  • Measure investigation quality, case rework, avoidable delays and offboarding failures alongside user feedback. Use the findings to improve performance without treating faster case closure as proof of quality.
  • Prepare Operations and Compliance for product changes, support adoption and resolve issues after launch. Feed quality reviews, audit findings and recurring operational problems into the roadmap.

Qualifications

  • 5+ years in product ownership or product management, including end-to-end ownership of a product roadmap at a senior level.
  • Strong financial crime experience across investigations, AML, fraud or customer offboarding, gained in fintech, banking or another regulated business.
  • A track record of building workflow or case-management products for operational users.
  • Experience shipping AI or automation that cut manual work while keeping people in charge of key decisions.
  • Ability to write precise requirements and work closely with engineers on complex, failure-tolerant workflows.
  • Strong analytical skills, with experience defining metrics and using data to set priorities.
  • Excellent stakeholder management, including working with Compliance and control owners on regulatory requirements.
  • Experience building or growing a product team is desirable.

Skills

Required:Product managementFinancial crime / AML / investigationsWorkflow / case-management product designAI / Automation in productsRequirements writing & collaboration with engineersAnalytics & metricsStakeholder management
Nice to have:Team leadership / building a product team

Benefits

  • Competitive Salary
  • Work-Life Harmony (Hybrid)
  • Generous Time Off
  • Employee Referral Program
  • Comprehensive Health & Pension Benefits
  • Workation Wonderland (30 extra days remote work)
  • Volunteer Days (two additional paid days per year)
Last updated Oct 21, 2026. Interested? Apply on the company site.

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