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Process Specialist, Vendor Management (Starlink)

SpaceX· Starlink Customer Operations
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Bastrop, TXfull-timePosted 5d ago

About the role

Vendor Manager for Starlink installer network responsible for building partner relationships, enforcing SLAs, budgeting, and weekly metrics review to ensure timely installations and high customer satisfaction in the Bastrop, TX region.

Responsibilities

  • Own the health of the authorized installer network in your region, acting as the primary relationship owner for strategic installation partners
  • Identify, assess, and establish partnerships with authorized installers aligned with business needs; negotiate and close partnership deals between SpaceX and installation partners as coverage and capacity require
  • Hold vendors accountable to contracted SLAs (quality, cycle time, coverage, customer experience) and drive corrective action when performance slips
  • Own the quarterly budget for your region, including partner spend, capacity planning, and cost tradeoffs against service and coverage goals
  • Lead a weekly metrics review covering take rates, completed installations, issues, SLA performance, and customer sentiment; surface risks and actions to leadership
  • Monitor partner service quality and ensure compliance with company standards and customer expectations
  • Ensure partner readiness for nationwide (and regional) coverage; communicate readiness levels, requirements, schedules, and risks with clear ownership
  • Identify opportunities to improve installation processes and procedures to enhance efficiency and customer satisfaction
  • Provide training and resources so partners can install product effectively and consistently
  • Collaborate with cross-functional teams (sales, engineering, regulatory, business, planning, customer experience, and finance)

Qualifications

  • Bachelor’s degree in engineering, business, or a related discipline
  • 2+ years of experience in vendor management, procurement/sourcing, channel partnerships, contract management, or omnichannel sales
  • 2+ years of experience managing vendor or partner relationships after onboarding, not only sourcing new suppliers

Skills

Required:Vendor managementSLA enforcementRelationship buildingCross-functional collaboration
Nice to have:Budgeting / P&L awareness

Benefits

  • Competitive compensation
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off
  • Travel opportunities up to 25%
  • Support for extended hours/weekend work as needed
Last updated Oct 21, 2026. Interested? Apply on the company site.

About SpaceX

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