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Process Specialist, Vendor Management (Starlink)

SpaceX· Starlink Customer Operations
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Hawthorne, CA$80k - $130kFull-timePosted 5d ago

About the role

Vendor Manager for Starlink installer network, owning partnerships, enforcing SLAs, managing regional budgets, and driving weekly performance and customer sentiment reviews.

Responsibilities

  • Own the health of the authorized installer network in your region, acting as the primary relationship owner for strategic installation partners
  • Identify, assess, and establish partnerships with authorized installers aligned with business needs; negotiate and close partnership deals between SpaceX and installation partners as coverage and capacity require
  • Hold vendors accountable to contracted SLAs (quality, cycle time, coverage, customer experience) and drive corrective action when performance slips
  • Own the quarterly budget for your region, including partner spend, capacity planning, and cost tradeoffs against service and coverage goals
  • Lead a weekly metrics review covering take rates, completed installations, issues, SLA performance, and customer sentiment; surface risks and actions to leadership
  • Monitor partner service quality and ensure compliance with company standards and customer expectations
  • Ensure partner readiness for nationwide (and regional) coverage; communicate readiness levels, requirements, schedules, and risks with clear ownership
  • Identify opportunities to improve installation processes and procedures to enhance efficiency and customer satisfaction
  • Provide training and resources so partners can install product effectively and consistently
  • Collaborate with cross-functional teams (sales, engineering, regulatory, business, planning, customer experience, and finance)

Qualifications

  • Bachelor’s degree in engineering, business, or a related discipline
  • 2+ years of experience in vendor management, procurement/sourcing, channel partnerships, contract management, or omnichannel sales
  • 2+ years of experience managing vendor or partner relationships after onboarding, not only sourcing new suppliers

Skills

Required:Vendor managementPartnership developmentBudget management / P&L awareness

Benefits

  • Comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan
  • short and long-term disability insurance
  • life insurance
  • paid parental leave
  • various other discounts and perks
  • 3 weeks of paid vacation and 10+ paid holidays per year
  • paid sick leave as per company policy
Last updated Oct 21, 2026. Interested? Apply on the company site.

About SpaceX

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