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Starlink Communications Manager (Customer Knowledge)

SpaceX· Starlink Consumer
Apply on company site
Hawthorne, CA$120k - $170kfull-timePosted 5d ago

About the role

Communications Manager responsible for the published customer truth across Help Center, specs, quick-start guides, Shop copy, and related product/service-launch content. Owns the accuracy, findability, and usefulness of Help Center and related customer-facing content, sets the content roadmap, and collaborates across teams to ensure alignment with live hardware, plans, and installs.

Responsibilities

  • Own Help Center, including the roadmap for what we write, improve, merge, and retire
  • Modernize how Help Center publishes, using Grok for routine drafts and updates, with this role approving what goes live
  • On every launch, scrub Help Center, specs, quick-start guides, and Shop content so they match live hardware, plans, and install
  • Own Shop-adjacent copy customers act on (including shipping timelines and similar facts)
  • Place purchase, accessory, and install links in Help Center and attribute orders, accessory sales, and install completions that start from those pages
  • Own Help Center analytics (visits, time on page, drop-off, conversion by country) and use that to decide what to write or fix next, including photos, video, kit swap, setup, and plan explainers
  • Partner with Consumer Insights on surveys: what people didn’t understand, which pages failed, what to fix next
  • Partner with Customer Experience so public pages and support guidance match
  • Partner with Localization and use data to make the case for country-specific pages
  • Work with the team that owns search so Help Center pages are findable and accurate in search

Qualifications

  • Bachelor’s degree
  • 5+ years of experience owning customer-facing knowledge content (help center, support content, product docs, or similar) at scale, with a record of improving accuracy, findability, and use of that content

Skills

Required:Content roadmap managementWriting and editing customer-facing copyContent analytics
Nice to have:Localization collaborationPublishing workflows (CMS, Jira, Confluence)

Benefits

  • Long-term incentives (stock or long-term cash awards) and potential discretionary bonuses
  • Employee stock purchase plan
  • Comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan
  • Short and long-term disability insurance
  • Life insurance
  • Paid parental leave
  • discretionary vacation and holidays
  • Paid sick leave per company policy
Last updated Oct 21, 2026. Interested? Apply on the company site.

About SpaceX

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