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Operations Engineer (Starshield Products)

SpaceX· Starshield SI Engineering
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Hybrid (Palo Alto, CA)$110k - $175kfull-timePosted 5d ago

About the role

Operations Engineer focused on operating and deploying AI capabilities for U.S. federal agencies, owning end-to-end service reliability for Starshield products including observability, incident response, and collaboration with government stakeholders.

Responsibilities

  • Own the health, performance, and stability of integrations between frontier AI models (e.g., Grok family) and government systems, platforms, and data environments
  • Continuously invest in documentation, metrics, monitors, and other troubleshooting tools
  • Tackle critical issues for key government customers: respond to automated alerts, investigate reported problems, and drive lasting fixes
  • Partner with agency stakeholders and adjacent product teams to understand operational needs, share technical expertise, and iterate based on real-world feedback
  • Partner with agency stakeholders to understand requirements, prototype solutions, and iterate rapidly based on real-world feedback
  • Address technical debt in essential codebases and inform strategic investments in core products
  • Participate in on-call rotations during business hours and occasional weekends, maintaining resilient, high-uptime production systems

Qualifications

  • Bachelor's degree in computer science, engineering or another STEM discipline; OR 2+ years of professional experience in software development in lieu of a degree

Skills

Required:PythonSoftware engineering
Nice to have:Large language models / generative AI

Benefits

  • comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan
  • short and long-term disability insurance
  • life insurance
  • paid parental leave
  • paid vacation (3 weeks)
  • 10+ paid holidays per year
  • discretionary bonuses and stock-based incentives
  • Employee Stock Purchase Plan
Last updated Oct 21, 2026. Interested? Apply on the company site.

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