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Customer Experience Operations Manager

MagicSchool AI· Revenue
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RemoteFull-timePosted 5d ago

About the role

Remote full-time role to optimize and scale customer experience operations, leveraging AI-assisted workflows and Salesforce/GTM systems to improve account health, renewals, and support processes.

Responsibilities

  • Translating evolving business needs into actionable, prioritized workflows and scalable systems improvements
  • Identify and prototype AI-assisted workflows, such as call summarization, account health signals, renewal risk flags, and ticket triage, then take the successful ones to production
  • Evaluate AI features in the GTM stack (Salesforce Agentforce/Einstein, Gong, Intercom) and recommend what to adopt, configure, or skip
  • Serving as the first line of defense for Salesforce and GTM systems support — independently troubleshooting, diagnosing, and resolving issues
  • Write and maintain prompts, agent instructions, and templates the team can reuse
  • Building and maintaining Salesforce flows and automations, while documenting processes and maintaining a single source of truth
  • Leading cross-functional projects by defining scope, driving stakeholder alignment, and keeping efforts ruthlessly prioritized
  • Ensuring CX systems and reporting are intuitive and reliable, with a user-first lens and a bias toward clarity and standardization

Qualifications

  • 2–4 years in a customer experience, revenue operations, or GTM operations role, ideally within SaaS
  • Proven experience administering and building in Salesforce (flows, automations, reporting)
  • Strong technical troubleshooting skills and the ability to translate business problems into system solutions
  • Proficiency in Google Sheets and basic SQL; comfort learning and using additional tools in the GTM stack
  • Experience managing projects with multiple stakeholders, balancing tradeoffs, and staying focused on impact
  • Ability to document, standardize, and scale processes with a strong sense of time management and team collaboration
  • Comfortable pushing back on stakeholders and building consensus to ensure the right problems are solved
  • Hands-on experience using LLMs (Claude, ChatGPT, etc.) to solve real operational problems, not just casual use
  • Comfort with prompt design and evaluating output quality
  • Familiarity with automation and integration tools (N8N, Zapier, MCP connectors)
  • Judgment about when AI is the right tool and when a deterministic flow is better

Skills

Required:Salesforce administration and developmentAI-enabled workflow designProcess documentation and standardizationProject management and stakeholder management

Benefits

  • Unlimited time off
  • Choice of employer-paid health insurance plans (dental and vision at low premiums)
  • Generous stock options (vested over 4 years)
  • 401k match & monthly wellness stipend
Last updated Oct 22, 2026. Interested? Apply on the company site.

About MagicSchool AI

AI for Educators | MagicSchool

AI platform for educators and students, providing 80+ teacher tools to save time, prevent burnout, and enhance teaching and learning.

AI platformeducationteacher toolsstudent support
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