Customer Success Manager, SMB
Hybrid (London)£38k - £62kFull-timePosted 4d ago
About the role
We help companies get compensation right. Ravio provides a real-time data platform for compensation data and tools, serving over 1,200 clients and aiming to be the global go-to for compensation data and tools.
Responsibilities
- You’ll be joining a team of Customer Success Managers, supporting Ravio’s customers across their full lifecycle. This is a role which encompasses implementation, value delivery, ongoing relationship building, as well as renewals and upselling.
- You’ll own a scale portfolio of 300+ SMB accounts, responsible for improving and maintaining account health and retaining and growing revenue across your book, using a hybrid of tech-touch and high-touch engagement.
- You’ll work closely with other teams across the business to share feedback from customers, and to influence the product roadmap based on what customers are telling us they need.
Qualifications
- Managing a scale portfolio. You’ll be responsible for a large and growing portfolio of SMB customers, using tech-touch tools (automation, segmentation, one-to-many outreach) alongside a hands-on approach for the accounts that need it, so you can prioritise your time where it has the most impact.
- Customer relationship building / empathy. You can build rapport fast, and gain customer’s trust, while understanding and empathising with their challenges.
- Commercial acumen. You’re comfortable negotiating and selling (this role includes revenue and renewal targets)
- Attention to detail, and able to leverage data to make decisions for individual customers and at scale across your portfolio.
- Teamwork. We work closely as a team, and we work cross functionally with ops, marketing, support and product team
- Sales / account management experience. Including prospecting and multi-threading, applied efficiently across a high-volume portfolio
- Nice to have: Experience in HR tech / Reward / HR
- Nice to have: Language skills, with a preference for German or French
Skills
Required:Portfolio managementCustomer relationship managementNegotiation and revenue responsibilities
Benefits
- The opportunity to be part of the early team of a category-defining company backed by a strong roster of world-class investors
- An inclusive work environment characterised by a high degree of trust, respect and integrity
- The ability to work closely with and learn from the company’s founders as well as a highly ambitious team of smart, mission-driven individuals
- A high degree of autonomy and the opportunity for fast-tracked professional growth
- Competitive compensation (and equity) with significant upside potential for high performance
- An amazing benefits package including generous paid time off and enhanced parental leave benefits
Last updated Oct 22, 2026. Interested? Apply on the company site.
About Ravio
Bring confidence to compensation
Global tech companies trust Ravio for real-time total reward benchmarking, market trends, and compensation management.
DataCompensation managementBenchmarkingTotal Rewards
More open roles at Ravio
- Lead Data Engineer1w agoHybrid (London) · Technology
- Legal Counsel1mo agoHybrid (London) · Operations
- Account Executive2mo agoHybrid (London) · Commercial