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Enterprise Customer Success Manager

Harvey· Customer Success
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Hybrid (Toronto)Full-timePosted 5d ago

About the role

Role focused on guiding enterprise clients through adoption, value realization, and ongoing success with Harvey’s AI platform, acting as a trusted advisor and integrating Harvey into clients’ workflows to maximize ROI.

Responsibilities

  • Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
  • Training & Enablement: Evangelize the power of LLMs and enable end users to adopt Harvey on a daily basis.
  • Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach.
  • Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
  • Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates.
  • Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
  • Feedback Loop: Relay client insights back to internal teams to aid product and service improvements.
  • Travel may be required to client offices and company locations as needed.

Qualifications

  • Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.
  • Excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
  • Results-driven with strong ability to prioritize competing tasks and demanding customers.
  • Team players who are committed, collaborative and proactive with a team-first mentality.

Benefits

  • A chance to be at the forefront of AI technology and innovation.
  • Opportunity to contribute to the growth and direction of the Customer Success program.
  • Collaborative work environment that promotes growth, learning, and development.
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Harvey

Professional Class AI

Harvey is a platform built to meet the standards of the world’s leading professional service firms.

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