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Program Manager, Customer Engagement

Harvey· Marketing
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New York$136k - $187kFull-timePosted 5d ago

About the role

Program Manager to drive a broad portfolio of Customer Engagement initiatives including events, executive engagement, loyalty programs, and strategic projects. Cross-functional role partnering with Marketing, Sales, Customer Success and external stakeholders to take initiatives from concept through planning, execution, and delivery.

Responsibilities

  • Own end-to-end delivery of multiple concurrent initiatives, translating strategic objectives into detailed project plans with milestones, owners, timelines, dependencies, and deliverables.
  • Drive alignment and accountability across cross-functional stakeholders, proactively managing competing priorities, identifying risks, resolving blockers, and ensuring nothing falls through the cracks.
  • Lead projects, tracking, and documentation across the broader team, often building the operational framework for initiatives without an existing playbook.
  • Lead planning and execution of customer-facing programs, including community events, roundtables, activations, and strategic partnerships.
  • Help develop, launch, and operationalize new customer loyalty, recognition, gifting, and engagement initiatives.
  • Manage program logistics, budgets, vendors, external partners, and production to deliver high-quality experiences.
  • Drive execution of research and thought leadership initiatives, coordinating internal teams, external partners, timelines, and deliverables.
  • Own internal customer engagement initiatives, including customer participation in advocacy activities.
  • Establish scalable project management processes, trackers, workflows, and reporting to improve visibility, accountability, and operational efficiency as the function grows.

Qualifications

  • 5–8+ years of experience in customer marketing, program management, experiential marketing, strategic operations, or related roles, ideally at a high-growth SaaS or technology company.
  • Exceptional project management and organizational skills, with demonstrated ability to independently own and deliver complex, multi-stakeholder initiatives from inception through completion.
  • Strong cross-functional leadership and stakeholder management skills, with the ability to influence without direct authority and work effectively with senior internal and external stakeholders.
  • High ownership, sound judgment, and a bias toward action. You anticipate challenges, proactively solve problems, and can be trusted to drive projects forward with minimal oversight.
  • Familiarity with tools such as Notion, Asana, Airtable, or similar project management platforms.

Skills

Required:Project managementCross-functional collaborationStakeholder management

Benefits

  • Comprehensive health, dental and vision coverage
  • retirement benefits (401k match up to 4%)
  • flexible PTO
Last updated Oct 22, 2026. Interested? Apply on the company site.
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