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Sr. Customer Success Manager - Government

Propelus· Customer Success
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Remote$90k - $95kFull-timePosted 5d ago

About the role

Senior strategic customer success role focused on government, regulatory boards, and state agencies to drive compliance outcomes and sustained value realization across a government-focused portfolio.

Responsibilities

  • Strategic Relationship Management: Serve as the primary owner for a portfolio of government regulatory boards and state agencies, building trusted relationships with Executive Directors and state officials to ensure long-term stability.
  • Mission-Aligned Strategy: Develop the plans that align our technology with the specific agency mandates, Department of Health regulations, and public-sector risk management priorities.
  • Regulatory Enablement: Lead customized training programs that empower staff within regulators and associations to fully utilize the platform for audit readiness and governance excellence.
  • Health & Usage Monitoring: Take end-to-end ownership of monitoring engagement metrics, translating data into "State of the Agency" insights that demonstrate sustained value and support long-term retention, and identify any potential problems that our solutions will help avoid.
  • Complex Issue Triage: Act as the lead problem-solver for complex account hurdles, collaborating with internal product and government affairs teams, navigating the unique requirements of the ever changing government landscape.
  • Business Reviews: Conduct high-level strategic reviews to assess progress, identifying opportunities to deepen the partnership and improve compliance outcomes for regulators and boards.

Qualifications

  • SaaS Government Expertise: 5+ years of B2B SaaS Customer Success or Account Management experience
  • Specifically managing government, regulatory, or public health accounts
  • You understand the red tape, the RFP cycles, and the unique stakeholders of the public sector
  • Direct experience with healthcare compliance, state departments of health, or professional licensing is strongly preferred
  • You are comfortable speaking the language of regulators and state officials
  • A self-sufficient professional who thrives in a remote environment
  • You will be taking over a complex book of business and navigating multi-layered organizations with limited oversight
  • Exceptional ability to communicate with non-technical government leaders
  • You can distill complex software capabilities into a clear vision that aligns with public policy goals
  • A problem-solver who can identify a potential churn risk a year in advance and build the strategic rapport necessary to save the relationship

Skills

Required:SaaS Customer Success / Account ManagementPublic sector stakeholder managementExecutive communicationTraining & enablement
Nice to have:Regulatory and healthcare compliance knowledge

Benefits

  • Health Insurance: 100% premium covered for employee medical insurance (incl. options for spouse and children)
  • Dental and Vision plans with 100% employee premium coverage
  • Generous PTO: 0–4 yrs 20 days; 5–9 yrs 25 days; 10+ yrs 30 days (accrues quarterly)
  • 14 paid holidays (US)
  • Floating Holiday and Birthday Holiday
  • Volunteer Time Off: 16 hours
  • 401K with company matching
  • Lifestyle Spending Account (LSA)
  • Employee Assistance Programs (24/7/365)
  • Carrot Fertility & Hormonal Support
  • Beyond Med discount plan for elective care
  • Spot Pet Insurance
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Propelus

Moving healthcare forward, together.

Propelus modernizes how healthcare professionals, employers, and regulators work better together by providing three innovative solutions—CE Broker, EverCheck, and Immuware—for dynamic workforce compliance.

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