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Customer Service Systems Engineer, Government

OpenAI· Finance
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Hybrid (San Francisco), Hybrid (New York City)Full-timePosted 5d ago

About the role

OpenAI seeks a highly autonomous systems engineer to own and improve government-facing systems, including Salesforce and related integrations, with a focus on government workflows, reliability, and automation.

Responsibilities

  • Own government support systems from problem definition through design, delivery, production validation, and ongoing operation. Turn ambiguous needs into clear priorities and practical technical plans.
  • Design and build maintainable service workflows, data models, interfaces, and integrations.
  • Partner with government, support, operations, security, and engineering teams to make technical tradeoffs and translate access, data-handling, and change-control requirements into working solutions.
  • Improve reliability and performance through automated tests, observability, safe releases, incident response, and recovery. Validate changes in production and address recurring failure modes.
  • Document architecture, operational procedures, and recovery paths so systems are understandable and supportable. Automate repetitive work and contribute to other GASS priorities as needed.

Qualifications

  • Prior experience delivering or operating systems in a government environment.
  • Deep Salesforce Service Cloud experience, including Apex, Lightning Web Components, Flow, data modeling, configuration, and integrations.
  • Sound judgment about when to use code or declarative automation.
  • A track record of owning ambiguous technical work independently: identifying needs, defining scope, coordinating partners, making decisions, and following through after launch.
  • Strong software engineering fundamentals: clear architecture, readable code, automated tests, and familiarity with languages such as Python or Java.
  • Experience with Salesforce security and permissions, appropriate data handling, production reliability, incident response, and recovery.
  • Strong understanding of support workflows and the ability to translate operational needs into maintainable systems. Clear communication and sound judgment about when to involve partners or escalate a decision.
  • Preferred: Salesforce certifications such as Platform Developer II, Service Cloud Consultant, Platform App Builder, or Application Architect.
  • Preferred: experience applying AI or automation to support operations.

Benefits

  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends
Last updated Oct 22, 2026. Interested? Apply on the company site.

About OpenAI

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