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IT Logistics Lead

OpenAI· IT
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Hybrid (San Francisco)Full-timePosted 5d ago

About the role

Lead the IT Logistics team to manage hardware, peripherals, and asset lifecycle, ensuring day-1 readiness globally, scalable self-service channels, accurate asset records, and efficient forecasting and capacity planning.

Responsibilities

  • Own a hardware and peripheral catalog that keeps pace with employee needs, with new equipment options and devices ready for use with current, validated software images and configurations.
  • Deliver day 1 readiness globally, with equipment suited to each employee’s location and work. Ensure timely fulfillment, refreshes, replacements, loaners, telecom and mobility, and high-risk travel services as offices and programs expand.
  • Own and scale the employee IT vending machine program and other self-service channels as services employees trust, with the right peripherals available, machines working every time and tightly managed shrinkage.
  • Own asset accountability across the full lifecycle, with 100% accurate records that reconcile to physical inventory and trusted chain of custody from receipt through recovery, reuse and secure disposition.
  • Own forecasting, capacity and logistics performance to continually improve accuracy, shorten lead times and keep equipment available. Control lifecycle costs, reduce excess stock and waste, and maintain service through supply disruptions.
  • Use OpenAI products, including Codex and agents, as customer zero to solve previously unresolved logistics problems and improve accuracy, speed and scale, with appropriate evaluation, security and human oversight.
  • Manage and develop team members so each person builds skills, takes ownership and delivers excellent work. Build team and delivery partner capability that sustains quality and consistency as demand grows.
  • Scale service globally with accountable regional partners and repeatable operations that meet local needs while maintaining speed, inventory accuracy and a consistent employee experience.
  • Keep daily operations reliable as demand changes, with timely escalation resolution, capacity and commitments aligned with your manager, and clear decision ownership across engineering, security, support, workplace, finance and procurement.

Qualifications

  • Led inventory and fulfillment across multiple sites or regions, owning forecasting, delivery partners, service performance and cost, with sustained improvements in accuracy, reconciliation, shrinkage, availability and lead times.
  • Delivered automation and AI-enabled workflows used in daily operations, including solutions to previously unresolved problems. Explain contribution, measurable results, reliability testing, security controls and human oversight.
  • Managed people through rising demand and changing priorities, with responsibility for goals, feedback, performance and development.
  • Launched services that met employee or customer needs, balancing usability, cost, security and control. Align partners, make sound technical and business decisions, communicate candidly and own adoption and results.

Benefits

  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends
Last updated Oct 22, 2026. Interested? Apply on the company site.

About OpenAI

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