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Customer On-Site Manager - Milpitas, CA

Traba· Field Operator
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Milpitas, CA$75k - $90kFull-timePosted 4d ago

About the role

Senior operational leader embedded with a strategic client partnership in a manufacturing environment, owning service delivery end to end and representing Traba on-site to client leadership.

Responsibilities

  • Strategic Client Partnership: Own the relationship with the client’s operations, manufacturing, and leadership teams. Run regular business reviews, anticipate needs ahead of production ramps, and act as a trusted advisor on workforce strategy.
  • Service Delivery & Performance: Drive measurable outcomes across fill rate, attendance, retention, quality, and productivity. Define site KPIs, track them rigorously, and present clear, data-backed reporting to client and Traba leadership.
  • Workforce Planning: Partner with the client to forecast labor needs across production schedules, launches, and scale-up phases. Translate forecasts into staffing, onboarding, and scheduling plans that keep the line covered.
  • On-Site Leadership: Oversee worker vetting, onboarding, training, and performance management end to end. Coach workers, enforce site standards, and build a culture of accountability, safety, and quality.
  • Process & Compliance: Ensure workers are trained on and adhere to site-specific protocols, including ESD handling, cleanroom practices, safety standards, and quality procedures. Identify process gaps and implement improvements.
  • Issue Resolution & Escalation: Proactively surface risks before they impact the client. Manage incidents and escalations with sound judgment, discretion, and clear communication.
  • Cross-Functional Coordination: Serve as the bridge between the client, Traba Operations, Worker Support, and leadership, ensuring alignment and fast execution.
  • Account Growth: Identify opportunities to expand Traba’s footprint within the account and partner with internal teams to execute.

Qualifications

  • Bachelor’s degree in Business, Operations Management, Supply Chain/Logistics, Industrial Engineering, or a related field required; Master’s degree (MBA or similar) a plus.
  • 10+ years of professional experience, including at least 3–4 years in an on-site operations leadership, account management, or client-facing operations role.
  • Proven track record managing high-stakes client relationships with senior or technical stakeholders.
  • Strong analytical skills: comfortable building reports, tracking KPIs, and using data to drive decisions (Excel/Google Sheets proficiency expected).
  • Exceptional written and verbal communication; able to present confidently to executives and engineers alike.
  • Executive presence: polished, composed, and credible in a professional, high-expectations environment.
  • Experience leading or coaching frontline teams, with the ability to set and enforce high standards.
  • Highly organized, detail-oriented, and proactive, with sound judgment under pressure.
  • Comfortable working on-site in a manufacturing environment and adapting quickly to evolving priorities.

Skills

Required:Relationship managementData-driven decision makingOn-site leadership
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Traba

Labor That Works.

Traba is the leading platform for hourly work. We connect workers to open shifts at warehouses and distribution centers.

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