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Product Support Specialist- Eastern Time Zone

Huntress· Product Support
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Hybrid (Eastern Time Zone)$50k - $65kFull-timePosted 4d ago

About the role

Remote-based product support role focused on delivering world-class customer service for Huntress cybersecurity products. The position targets candidates in the Eastern Time Zone and reports to the Product Support Manager.

Responsibilities

  • Provide initial partner support and convey resolutions to customers
  • Walk customers through problem-solving processes and provide assistance
  • Assess customer issues and properly escalate incidents as needed
  • Follow up with customers, provide feedback, and see problems through to resolution
  • Utilize excellent customer service skills and exceed customer expectations
  • Recommend changes to internal and customer-facing documentation where needed
  • Continually grow your knowledge of internal procedures, the Huntress product, and customer environments

Qualifications

  • Ability to adapt and pivot quickly to the day-to-day changes that hypergrowth companies experience
  • Highly collaborative mindset; being able to work together as one team to come to the best possible solutions for our partners
  • Consider themselves disciplined, with systematic problem-solving skills
  • Practical experience supporting Microsoft Windows Operating Systems, including familiarity with Windows internals such as services, the registry, etc., and troubleshooting common system and application issues
  • Practical experience with macOS, including familiarity with its directory structures, services, etc., and troubleshooting common system and application issues (knowledge of Terminal and Bash is a plus, but not required)
  • Experience with tools such as ProcMon and Process Explorer is a plus
  • Experience in configuring antivirus products and troubleshooting interactions between these products and specialty software
  • Is familiar with system configuration/management tools such as GPO, RMMs, and SCCM; scripting these tools is a plus

Skills

Required:Customer supportMicrosoft Windows operating systemsmacOSDocumentation and communication
Nice to have:Troubleshooting tools (ProcMon, Process Explorer)System configuration/management tools (GPO, RMMs, SCCM)

Benefits

  • 100% remote work environment - since our founding in 2015
  • Generous paid time off policy, including vacation, sick time, and paid holidays
  • 12 weeks of paid parental leave
  • Highly competitive and comprehensive medical, dental, and vision benefits plans
  • 401(k) with a 5% contribution regardless of employee contribution
  • Life and Disability insurance plans
  • Stock options for all full-time employees
  • One-time $500 reimbursement for building/upgrading home office
  • Annual allowance for education and professional development assistance
  • $75 USD/month digital reimbursement
  • Access to the BetterUp platform for coaching, personal, and professional growth
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Huntress

Enterprise-grade cybersecurity for ALL businesses.

Stop cyberattacks with the Huntress Managed Platform. Get 24/7 SOC-backed EDR, ITDR, SIEM, & Security Awareness Training for enterprise-grade protection across all your environments

cybersecurityendpoint protectionEDRITDRSIEMSecurity Awareness Training
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