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People Ops Coordinator

Factory· People
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San Francisco, CAFull-timePosted 4d ago

About the role

The PeopleOps Coordinator supports daily HR operations, with a focus on employee benefits, onboarding, records, and employee questions. This role works closely with employees, benefit providers, payroll, and leadership to keep processes accurate, timely, and easy to understand.

Responsibilities

  • Benefits administration
  • Coordinate employee enrollment, changes, and terminations for medical, dental, vision, life, disability, retirement, and other benefit plans.
  • Support annual open enrollment, including employee communications and information sessions.
  • Review benefit and payroll data for accuracy and resolve discrepancies.
  • Respond to employee questions about coverage, eligibility, claims, and qualifying life events.
  • Work with benefit brokers, insurance carriers, and other vendors.
  • Maintain required notices and documentation.
  • Support COBRA administration, leave coordination, and benefits reporting.
  • Coordinate onboarding and offboarding, including paperwork, system access, benefit enrollment, and exit documentation.
  • HRIS and systems ownership, such as maintaining accurate employee data, troubleshooting workflow issues, and coordinating system updates with vendors.
  • Process employee status, compensation, manager, and personal-information changes.
  • Assist with payroll preparation by reviewing benefit deductions and employee changes.
  • Prepare standard HR reports and complete employment verification requests.
  • Help document and improve HR procedures.
  • Provide administrative support for employee programs, audits, and compliance activities.
  • Serve as a primary point of contact for routine HR and benefits inquiries, providing timely responses and escalating complex issues appropriately.
  • Explain policies and benefits in clear, practical language.
  • Handle employee information with discretion.
  • Route sensitive or complex matters to the appropriate HR team member.

Qualifications

  • 2–4 years of experience in HR coordination, benefits administration, payroll support, or a related role.
  • Working knowledge of employee benefits and common HR processes.
  • Strong attention to detail and follow-through.
  • Clear written and verbal communication.
  • Ability to handle confidential information responsibly.
  • Experience with HRIS, payroll, benefits, or applicant-tracking systems.
  • Proficiency with spreadsheets, email, and document-management tools.
  • Ability to manage several deadlines without losing accuracy.

Skills

Required:HR coordinationBenefits administrationHRIS / Payroll systems
Last updated Oct 22, 2026. Interested? Apply on the company site.
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