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Director of Customer Success, UKI

MongoDB· Customer Success
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Hybrid (London)full-timePosted 5d ago

About the role

Lead and grow the UKI Customer Success team, driving recruitment, coaching, and development; design and execute strategies to boost customer retention, expansion, and adoption of MongoDB; collaborate with senior GTM leaders across Sales, Solution Architecture, Product, Professional Services, Marketing, HR/Recruiting, and Customer Support. Hybrid role based in London.

Responsibilities

  • Recruit, mentor, and develop frontline up to Senior Manager level leaders in the Customer Success team
  • Define and adhere to analytical metrics to guide the team’s direction; achieve quarterly and long-term targets
  • Design and implement initiatives to enhance customer retention, expansion, satisfaction, and product adoption
  • Cultivate and maintain executive presence and communication; manage relationships across MongoDB teams, organizations, and offices

Qualifications

  • Bachelor's degree, technical degree preferred
  • 7+ years people management experience
  • 15+ years relevant experience and subject matter expertise in Customer Success, Account Management, Client Services, or similar customer-facing roles
  • 10+ years experience working within or supporting large enterprises
  • Experience leading leaders
  • Passion for hiring, developing and retaining a team of managers; team success is priority
  • Experience setting org/geo-wide direction for customer success programs and resource allocation
  • Track record of leading fast-growing teams and using data to drive initiatives and inform decisions
  • Experience as a CS leader managing executive level internal and external stakeholder relationships; collaboration with cross-functional executive stakeholders on strategic GTM initiatives
  • Excellent communication skills with ability to motivate in a fast-paced environment
  • Experience with enterprise infrastructure technologies; familiarity with MongoDB or NoSQL a plus
  • Ability to navigate ambiguity with perseverance and positivity
  • Adaptable mentality and continuous improvement mindset
  • Outstanding verbal and written communication skills

Skills

Required:People leadershipProgram design and execution

Benefits

  • Culture and wellbeing focus (employee affinity groups, fertility assistance, parental leave policy)
  • Supportive and enriching culture for personal and professional growth
Last updated Oct 22, 2026. Interested? Apply on the company site.
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