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Senior Customer Success Manager

MongoDB· Customer Success
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Remote$97k - $190kFull-timePosted 5d ago

About the role

Senior Customer Success Manager for Enterprise (G2000) accounts at MongoDB. Advises customers, drives retention and revenue realization, mentors peers, and collaborates across Sales, Product, Services, and Support to realize long-term value from MongoDB deployments.

Responsibilities

  • Proactively identify and mitigate risks in technically complex accounts; advise on advanced operational strategies and best practices to accelerate time-to-value
  • Conduct comprehensive business reviews for Enterprise accounts; translate technical health and risk insights into business-critical outcomes; align with senior technical and business leaders on mutual success plans
  • Drive cross-functional development of account strategy to maximize value realization, retention, and revenue; manage a diverse portfolio across journey stages
  • Track and report progress against business outcomes; provide informed forecast predictions to senior leadership; identify opportunities to expand impact with presales teams
  • Maintain data hygiene in internal systems for accurate insights and territory analysis; leverage AI fluency to enhance engagement and delivery of technical solutions
  • Amplify customer voice within MongoDB to influence product roadmap and coordinate across Sales, Product, Services, Support
  • Connect customers with executive sponsor engagement and contribute to regional/global best practices; act as a force multiplier
  • Support team growth through interview/ramping, and coach peers to foster regional knowledge sharing

Qualifications

  • 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based product
  • 4+ years accountable for customer health and revenue realization for Enterprise customers
  • Excellent verbal and written communication; ability to influence technical and business outcomes across developers to C-suite
  • Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

Skills

Required:Customer success managementAccount planningStakeholder managementCommunicationForecasting & analytics

Benefits

  • Equity participation
  • Employee stock purchase program
  • Flexible paid time off
  • 20 weeks fully-paid gender-neutral parental leave
  • Fertility and adoption assistance
  • 401(k) plan
  • Mental health counseling
  • Transgender-inclusive health insurance coverage
  • Health benefits offerings
Last updated Oct 22, 2026. Interested? Apply on the company site.
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